Yatra Online / Yatratrip.in — very important : yatra not providing refund for last 7 months

shalmath

from Noida, Uttar Pradesh

Address:

Hadapsar, Pune, Maharashtra, 411013

Dear sir/madam,

I am writing this email to you with lot of hope. Last 7 months has been very disappointing and frustrating for us due the issue i am discussing here.

We had done booking with yatra for going from pune to singapore and back (Round trip). Flight from pune was cancelled by jet so jet had given us booking from mumbai to singapore and return. Our flight was on 26th march 19 from mumbai. On 17th march 19, that flight was also cancelled by jet.

I had raised request for full refund (Rs. 79, 578.00) on 18th march 2019. Yatra raised refund request with jet on 28th march 19. Not able to understand why there was a delay of 10-11 days from yatra in raising the refund request to jet airways. It was a crucial period. Jet was quickly giving refund in that time window. My friend who also had the same itinerary had done booking through makemytrip. She got full refund from makemytrip in 3 days.

Have not received my refund yet in-spite of continuous follow up and multiple visits to yatra gurgaon office for last 7 months.

Yatra had initially replied to emails stating that refund will be provided in 15 days and then started stating that refund will be provided in 45 days. Did not receive the refund so far though it has been 7 months.

It is a very difficult situation for us due to medical reasons, humble request to help us in getting our refund at the earliest. I am having major medical situation (Suffering from stage 4 avascular necrosis of hips), in need o[censored]rgent funds. Let me know if you need my x-ray and doctor reports.

I have written almost 50 emails to yatra in this regard, have spoken to several associates in yatra (Ruby ji, mohsin and others) many times, my brother has been regularly visiting yatra gurgaon office as i cannot travel due to my medical situation. Also followed up with jet and iata on advise of ruby ji/mohsin. My brother visited iata office also 2-3 times. They had also recommended to speak to yatra management only for the refund.

Our jet airways e ticket numbers :[protected],[protected], [protected],[protected]

Yatra ra numbers : ([protected], [protected], [protected] and [protected]).

Request your urgent help in getting the refund from yatra/jet airways.

Thanks and regards,
Shaleen mathur
[protected]

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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Shaleen,

Greetings from Yatra.com !

We regret the inconvenience caused. We would like to apprise you, that our refund team is working closely with Jet Airways to get your refund processed at the earliest. Your Refund application number [protected], [protected], [protected] & [protected] is under a continuous follow up with the airline. You shall promptly receive update from us, as soon as your refund is processed by the airline and initiated from our end. We seek your understanding, support and patience.

Regards,
Yatra Care

Nov 04, 2019

Updated by shalmath Dear Sir/Madam,

I am hearing the same thing for months. Humble request to take required actions to get the Refund at the earliest.

Following up for more than 7.5 months. Have shared medical reports also with Yatra. Spoke to senior management of Yatra as well. Hope to get Refund at the earliest now.

Regards
Shaleen