[Resolved] Yatra Online / Yatratrip.in — voucher

sunny68

from Bengaluru, Karnataka

Address:

003, B.M Silver Spring, Trinity Complex, Sompura Gate, Sarjapura Road, 562125

Hello team,

At the time of doing the hotel booking and this is the reference number "21968933" using the gift vouchers.

At that time, i had four more gift voucher of rs.1 k each which we were not able to apply at the time of hotel booking. These are the voucher numbers which i am currently not able to apply for bus booking and only one coupon is getting validated.

Please note — i have been told by holiday package team (Aditya, rahul & rohan) that i can use these coupon later on for bus booking but just now i have received a call and email from arun kumar and he mentioned that gift vouchers could not be used for bus and rail booking at all and only can be used for flight bookings.

So, overall right from the time of booking started, i didn't have a proper customer service at all, second please let me know how can i use this coupon, third please let me know if you guys cannot club all these vouchers offline and make it one, fourth please let me know if you guys can help me getting this voucher getting encashed as e-cash into yatra account, fifth if these gift vouchers can be encashed into my debit account.

Vouhcer details:-

1.) ygtvuc28id1i4l
2.) ygtv8o89j4inyd
3.) ygtv5v2nlt1lhx
4.) ygtvoaems1un8m

Image. Png

Kind regards
Sunny sinha
Mobile-[protected]/[protected]

Sonu singh
9:30 am (1 hour ago)
Second email —

Sonu singh
10:28 am (15 minutes ago)
To coepromoteam

Why you guys not picking the call

Sonu singh
10:43 am (0 minutes ago)
To bus, yatra.com, yatra.com, yatra.com, coepromoteam

Why the promo guys are not picking the call since yesterday. I am calling them still. What is this kind of customer service you guys are serving

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Dec 1, 2019

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Sunny,

Greetings, from Yatra.com!

This is concerning your complaint regarding the vouchers redeemption.

We have checked the details and would like to inform you that you can use the voucher for Domestic, international flights & for domestic hotels.

Vouchers cannot be redeemed for Bus & rail bookings.

Steps to redeem the vouchers -

1. You need to book fresh tickets online through our website / Mobile App.

2. Simply book your ticket online without using any promotions offers.

3. Share the booking reference number with us WITH 24hrs on [protected]@yatra.com.

4. We will redeem the vouchers code offline and provide you a refund of the same value against your booking.

NOTE - You need to share the booking ID within 24hrs from the creation date.

Regards,
Yatra Care!