[Resolved] Yatra Online / Yatratrip.in — voucher not received

giriraj prasad gupta

from Agra, Uttar Pradesh

Address:	Jaipur, Rajasthan, 302018
Website:	www.yatra.com

Your executive has assured that voucher of hotel and other facilities will be provided on monday i. E 03.12.2018. But till now no voucher has been received so far.in absence of voucher, department has not granted leave for trip to port blair. This facts has been told to miss simran kaur and shri bilal at the time of confirmation of tour and booking of the tour respectively. If voucher has not been received today my tour program can not be finalized.in this situation you are requested to refund the all amount which was paid by me.

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Jan 6, 2019

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Giriraj,

Greeting from Yatra.com!

We regret the inconvenience caused to you. We have received your query & would respond to you at the earliest. Request your patience in the interim.

Best Regards,
Yatra Care

Verified Support

Dec 06, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Giriraj,

Greeting from Yatra.com!

We regret the inconvenience caused to you. The details have been forwarded on your registered email ID. We hope your concern has been resolved now.

Best Regards,
Yatra Care

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Comments

Priyansh Rajpoot

from Lucknow, Uttar Pradesh

I have booked a train ticket from gorakhpur to lucknow on date 15-11-18 through yatra and got it cancelled on 15nov 2018 and till now I have not got any refunds on repeated reminders. PNR no. [protected] its my first booking from yatra.com but very worst experiance
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Priyansh Rajpoot's reply, Dec 4, 2018

I have booked a train ticket from gorakhpur to lucknow on date 15-11-18 through yatra and got it cancelled on 15nov 2018 and till now I have not got any refunds on repeated reminders. PNR no. 6621551779 its my first booking from yatra.com but very worst experiance
...

Yatra Online / YatraTrip.in Customer Care's response, Dec 11, 2018

Verified Support

Dear Mr Rajpoot,

Greetings from Yatra.com!

This is to inform you that we have checked the details with IRCTC and received the refund confirmation. As per the confirmation, INR 430.00 refund has been initiated from our end.

IRCTC always deduct " wait list cancellation fee of INR 65.00. Hence this amount deducted and refund initiated.

Yatra takes 24 hrs to initiate the refund. If payment has been made from a private bank, it will reflect in the same account within 48 working hrs and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Regards,
Yatra Care