[Resolved] Yatra Online / Yatratrip.in — why should I pay for yatra's mistake | |||
I live in london and was visiting my family because of my mother's sudden death. I wanted to book tickets from dehradun to delhi but due to technical error on yatra;s behalf the website picked up 29/10/2019 instead 29/09/2019. I called straight away but unfortunately struggled. After few hours of constantly being online and trying to find a resolution i got through someone who confirmed its error on their part and they would call me back. They then somehow cancelled my ticket and said i did it. While i was talking to them they mentioned i am initiating web chat which i obviously declined as i was on calk with them. Due to shortage of time i complained and rebooked my tickets with make my trip but got nothing back from yatra and i had to pay for their technical error. 50000 rupees means £60.00 for me but the trust and authencity is gone. I would appreciate if this could be acetated as i wont stop as its my hard earned money and i am not sitting here to pay for someone's mistake. Was this information helpful? | |||
Nov 14, 2019 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Oct 07, 2019 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Greetings, from Yatra.com! This is with reference to your complaint regarding the wrong booking. We would request you to share the booking reference number along with registered email ID & contact number so that we can check the booking logs and get back to you. Regards, Yatra Care! | |||
 2 Comments | |||
Comments
I did a rail booking on 11th Oct but it was not successful due to some technical reason. It was told that it will be refunded but it's been 6 days now and no refund has been given. I need my refund back.
Name tavishee dubey
Rail booking from jammu to lal garh
Name tavishee dubey
Rail booking from jammu to lal garh
Yatra Online / YatraTrip.in Customer Care's response, Oct 25, 2019
Verified Support
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+91 95 5580 0800 [Customer Support]
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Greetings, from Yatra.com!
This is concerning your email regarding the Bali package.
We request you to please share the Yatra booking reference number along with registered email ID & contact number so that we can check the details and assist you accordingly.
Regards,
Yatra Care!
Greetings, from Yatra.com!
This is concerning your email regarding the Bali package.
We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.
Regards,
Yatra Care!