[Resolved] Yatra Online / Yatratrip.in — Yatra hotel booking cheated | |||||
I have booked the hotel through Yatra.com .When I reached the said hotel, Holliday heaven in ooty about 9-20 pm on 20/05/2017, the hotel manager simply told that no such booking has been done and they had similar cases reported earlier. I phoned to yatra customer care[protected] and to my surprise the Lady on the other part told me to that booking has not been done and asked me to find another hotel. I asked her that I am new in ooty and asked her whether She can alternately arrange any hotel. She told me that She would try and I asked her to ring me back. She never rang...I was waited for 3 hr but no call back also I was used my sbi reedom points about 3000 at last they canceled my booking we will refund the amount of 489 made by credit card and balance useing my reedim code Please take some action please get back my reedom code to use it again Was this information helpful? | |||||
Jun 22, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support May 21, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Selladurai.Greetings from Yatra.com! Regret the inconvenience caused. We request you to please share your Yatra booking reference number and we will be happy to assist you. Best Regards, Yatra Care May 21, 2017 Updated by Selladurai K Yatra booking reference no[protected]. Hotel conformation no YATMB[protected]   Verified Support May 21, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Selladurai, Greetings from Yatra.com! We sincerely apologize the inconvenience caused to you. We request you to please confirm your booking from the website or app and we will give you the offline discount. Best Regards, Yatra Care Verified Support May 22, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Selladurai, Greetings from Yatra.com! We request you to please contact our promotional team on [protected] and they will use your coupon code and confirm the booking as it can not be credited as eCash in wallet. . Best Regards, Yatra Care | |||||
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What is meant by offline discount can you please explain
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