[Resolved]  Yatra Online / Yatratrip.in — yh3443145 | visa not approved and amount not refunding

Address:	Gurgaon, Haryana, 122001
Website:	www.yatra.com

Hi team,

My booking ref no. Is yh3443145. If have paid yatra team full fledged amount of inr 450, 000/- against our tour to europe. Our departure is 14-aug and till now we have no status of our visa. I am in touch with vfs italy and italy embassy and they are not helping either. When i asked your operations team, they are saying we can't do anything here. I am requesting them to shift my travel as my visa is still not processed but they are not helping. If i say that please refund my money in case i don't get my visa in next 2 days, they say we can't refund where as it can be easily be refunded. I checked with airline regarding our confirmed pnr ticket details, they said ticket fare is refundable and will be refunded to your travel agency's account. So the point is if airline is ready to refund, why can't you refund my hard earned money.

Now you will say that visa approval is not our hands, it's in hands of embassy. But question is why your sales agents makes false promises like your schengan visa will be processed in 10-15 days, it won't take more than that. Why your sales agents don't tell us in clear and transparent way that schengan visa might take time and chances are you may not even get visa on time. But why they would tell, after all they have to sell their products anyhow by making false claims and once booking payment is paid, their purpose is solved. This is the policy of yatra that anyhow just collect the full fledged amount from consumers and forget them. I have given yatra my hard earned money of rs 450, 000/- which is not a small amount for any middle class person but yatra has to increase their revenue by looting consumers and let them suffer. My sales agent was krishan. [protected]@yatra.com