[Resolved] Yatra — Refund my money against hotel booking not confirmed | |||
I have recently tried to book hotel Delice at Bhilwara location through yatra.com but after payment deduction of 7703 rupees, yatra.com page failed and my booking not confirmed. Details are attached for more information Yatra.com kindly resolve this issue. Was this information helpful? | |||
Oct 31, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Sep 26, 2021 Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Rai, Greetings from Yatra.com! We regret to inform you that booking you were trying to make on 24/09/2021 has not been generated. We confirm the receipt of your payment and would be initiating the refund against the same. Kindly note, Yatra takes 24 hours to process your refund. Further, the private sector banks may take 2-3 working days and public sector banks up to 7 working days to refund the amount in your account. We would request your patience for the same. Please feel free to write back to us for any further assistance. Regards Yatra Care Verified Support Sep 29, 2021 Yatra Online / YatraTrip.in Customer Care's response Dear Mr. Rai, Greetings from Yatra.com! Sorry for the trouble caused. As we checked and want to inform you that your refund of INR 7703.00 has been processed from our end on 29 SEP 2021. Yatra takes 24 hours to process the refund, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from a public sector bank, it will take up to 7 working days for the credit to reflect in your account. Regards Yatra Care | |||
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+91 95 5580 0800 [Customer Support]
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+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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I am expecting fast action from your side. Hope you understand my concern
yatra.com
Greetings from Yatra.com!
Sorry for the trouble caused. As we checked and want to inform you that your refund of INR 7703.00 has been processed from our end on 29 SEP 2021. Yatra takes 24 hours to process the refund, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from a public sector bank, it will take up to 7 working days for the credit to reflect in your account.
Regards
Yatra Care