[Resolved] Yatra.com and INB Avenues India Pvt. Ltd, — Amount deducted, however, no hotel booking done

 
7 Reviews
Aligarh, Uttar Pradesh, India
 Suhailur Rehman
There is no delievery of message onto my mobile or email for hotel booking, however, there is deduction of Rs 938 from my internet SBI bank account to TO TRANSFER INB Avenues India Pvt. Ltd, CCACB2LXT125IG00QQMUC7 TRANSFER TO [protected] AVENUES INDIA PRIVATE. on 26/02/2015, 12:25:24. My details: Dr Suhailur Rehman Mobile [protected] For Deep Avadh hotel, Lucknow Check in 28/02/2015 Check out 01/03/2015 For 2 person

Amount deducted, however, no hotel booking done
Complaint marked as Resolved 
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Mar 02, 2015
Dear Mr. Rehman, We would want to inform your that your booking stand confirmed against Booking Ref: YT14088929, we have sent the hotel vouchers to your email address. We hope you would have received the same, request you to kindly take the printout and present the same to the hotel reception at the time of check in. We would request you to carry Govt. issued photo id cards for all the adult passengers on the above booking. We hope this helps resolve your concerns. Should you require any further assistance, please call us on[protected] or alternatively write on [protected]@yatra.com Best Regards Yatra Care
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Mar 02, 2015
Dear Mr. Rehman, We would want to inform your that your booking stand confirmed against Booking Ref: YT14088929, we have sent the hotel vouchers to your email address. We hope you would have received the same, request you to kindly take the printout and present the same to the hotel reception at the time of check in. We would request you to carry Govt. issued photo id cards for all the adult passengers on the above booking. We hope this helps resolve your concerns. Should you require any further assistance, please call us on[protected] or alternatively write on [protected]@yatra.com Best Regards Yatra Care
Complaint comments  6 Comments     Updated: Share0Tweet0

Comments

Dear Suhailur,

Thanks for sharing your contact details. We’ll get back to you shortly. Apologies for the inconvenience.

Best Regards
Yatra Care
Dear Mr. Rehman,

At the onset please accept our sincere apologies for the inconvenience caused. Our concerned team is looking in to your query. Please allow us some time to investigate the case and respond to you. Request your patience in the interim.

Best Regards,
Yatra care
Dear Mr. Rehman,

We would want to inform your that your booking stand confirmed against Booking Ref: YT14088929, we have sent the hotel vouchers to your email address. We hope you would have received the same, request you to kindly take the printout and present the same to the hotel reception at the time of check in. We would request you to carry Govt. issued photo id cards for all the adult passengers on the above booking. We hope this helps resolve your concerns.

Should you require any further assistance, please call us on[protected] or alternatively write on [protected]@yatra.com

Best Regards
Yatra Care
Dear Mr. Rehman,

We would want to inform your that your booking stand confirmed against Booking Ref: YT14088929, we have sent the hotel vouchers to your email address. We hope you would have received the same, request you to kindly take the printout and present the same to the hotel reception at the time of check in. We would request you to carry Govt. issued photo id cards for all the adult passengers on the above booking. We hope this helps resolve your concerns.

Should you require any further assistance, please call us on[protected] or alternatively write on [protected]@yatra.com

Best Regards
Yatra Care
Dear Mr. Rehman,

We would want to inform your that your booking stand confirmed against Booking Ref: YT14088929, we have sent the hotel vouchers to your email address. We hope you would have received the same, request you to kindly take the printout and present the same to the hotel reception at the time of check in. We would request you to carry Govt. issued photo id cards for all the adult passengers on the above booking. We hope this helps resolve your concerns.

Should you require any further assistance, please call us on[protected] or alternatively write on [protected]@yatra.com

Best Regards
Yatra Care
Dear Mr. Rehman,

We would want to inform your that your booking stand confirmed against Booking Ref: YT14088929, we have sent the hotel vouchers to your email address. We hope you would have received the same, request you to kindly take the printout and present the same to the hotel reception at the time of check in. We would request you to carry Govt. issued photo id cards for all the adult passengers on the above booking. We hope this helps resolve your concerns.

Should you require any further assistance, please call us on[protected] or alternatively write on [protected]@yatra.com

Best Regards
Yatra Care

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    Yatra.com and INB Avenues India Pvt. Ltd, - Amount deducted, however, no hotel booking done