[Resolved] Yatra.com — avoid yatra.com for hotel booking | |||||
Dear yatra team, Re:'tg:12423553' yatra hotel booking id: yatmb [protected] I am not satisfied the services and the responses given by you. Yes, i had cancelled my booking, but before cancellation i request yatra team to cancel and refund my amount, just because of lack of basic amenities (Water problem) and security issues (Protest by local peoples). How can a person visit to such place after knowing that you have to face water problem for your daily usages.. You can check and refer tv news / news paper / facebook for similiar issues. Hotelier can say that they have sufficient supply of water, just to save their bookings, but its not the actual case. I came to known that people shorten their trip and come back to their home after 1-2 days however they booked for 3-5 days. One more thing, i request for cancellation on 1st june, and as per policy it was 100 % refundable till 31st may. Then in the difference of only 1 day, you can't adjust my total booking amount. Request you to consider this as a personal request, that instead of going hard coded policies, you have to consider the real scenarios and problems about the cause of cancellations and do the needful to refund my booking amount after deducting your booking charges. Hope above justification is ok for you, if needed i can provide newspaper cuttings and the link references of online news. Thanks & regards, Chhetrapal [protected] Was this information helpful? | |||||
Jul 25, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jun 23, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Chhetrapal, Greetings from Yatra.com. We would like to inform you that the refund has been processed from our end on 2nd June 2018. Please find below the refund reference number received from the bank. Kindly share the same with your bank for the refund details in case the bank denies for the same kindly share the written document with us and we will take it forward to the bank. Refund reference number: AIqjXkbqjAe4lg Verified Support Jun 24, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Chhetrapal, Sorry for the last wrong, revert. We regret for the inconvenience caused to you, However, the refund can't be possible as you have used the promo code and got a discount INR 6576.00. Hence, no refund pending from our side. Thanks, Yatra care | |||||
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
26 tarikh ko yatra app se train tiket book karne ki koshish me mete pese kat gaye sabi se. Ot tickit bhi book nahi huaa
Isko refund kar dijiye sir.
Thankhu
Greeting from Yatra.com!
We regret the inconvenience caused to you, Request to kindly share your register email ID used at the time of booking along with the amount charged for us to take it further.
Thanks
Yatra Care.
Greeting from Yatra.com!!
We regret the inconvenience caused to you, Request to kindly share your register email ID used at the time of booking along with the amount charged for us to take it further.
Thanks
Yatra Care.
Greeting from Yatra.com!!
We regret the inconvenience caused to you, Request to kindly share your register email ID used at the time of booking along with the amount charged for us to take it further.
Thanks
Yatra Care.
Greeting from Yatra.com!
We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.
Warm Regards,
Yatra Care