[Resolved] Yatra.com — deducted money and booking not done 2 times

neelofar ansari

from Solapur, Maharashtra

Website:

Yatra.com

I booked flight ticket from yatra.com on 28/05/2019 eith reference number[protected] from srinagar to raipur... My amount was deducted but ticket was not booked, and they refunded today on 2/06/2019... Then again i booked the ticket from yatra and amount was deducted again and not booked... Again they say that there was some technical issue... What is this annoying thing they are doing... I am a student i dont have so much money to book whatever i want... I try to book again today and now i jave no money.. They say they will refund afyer 4 days... What am i supposed to do now... This flight was really important to me... I dont have money to book now... These people dont inform about the technical load in their website... And apologize later... They should not be functioning if their server is down... Ask them to shut down their apps and website when its not working properly... I don't know where to go

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Jul 3, 2019

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 02, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Greetings from Yatra.com!

This is concerning your complaint regarding the flight booking.

We regret the inconvenience you have gone through. We would like to inform you that if the fares get increased from the airline end, then the booking will not be confirmed. Fares are dynamic and flexible, it can be increased any time from the airline end. The same information is given to you on the above screenshot.

The refund will come into your same account through which you have made the payment.

Regards,
Yatra Care