[Resolved]  Yatra.com — demanding more money from the agreement

Address:Kolkata, West Bengal
Website:www.Yatra.com

Dear sir,
I had booked for a vacation with yatra.com (Kolkata division). During negotiation they agreed to my demands and book the hotel. After payment of advance amount they are demanding more money for each service.
My booking reference number is yh3970983. During conversation yatra.com team members were using abusing language. Kindly suggest what to do now.
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Apr 6, 2018
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Mar 04, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Customer,

Regret the inconvenience caused, we are having this checked with our concern team and would update you with the details. Kind request for your patience in the interim.

Regards,
Yatra Care !
Verified Support
Mar 06, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Ritu,

Thank you for your patience!

Would like to inform you that as we have checked our team was in contact with you regarding your query. Hope your query has been resolved now. Hence, we are changing the status of this query to resolved. For any further assistance feel free to connect with us.

Thanks
Yatra Care
Complaint comments 

Comments

I was asked to make payment without any communication of the amount that would be forfeited. The time I made the payment, immediately within a second they dropt me a mail that this amount would be forfeited due to some reason.
Yatra Online / YatraTrip.in Customer Care's response, Mar 6, 2018
Verified Support
Dear Ankur.

Greeting from Yatra.com!

We would request to kindly elaborate your query along with your Yatra booking number for us to assist you.

Best Regards
Yatra Care
Yatra Online / YatraTrip.in Customer Care's response, Mar 9, 2018
Verified Support
Dear Ankur.

Greeting from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards,
Yatra Care
Yatra Online / YatraTrip.in Customer Care's response, Mar 13, 2018
Verified Support
Dear Ankur.

Greeting from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards,
Yatra Care
Yatra Online / YatraTrip.in Customer Care's response, Mar 17, 2018
Verified Support
Dear Ankur.

Greeting from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards,
Yatra Care

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