[Resolved]  Yatra.com — disappointing holiday package

Yatra booking reference number yh5058414
Unsatisfactory holiday of north east – gangtok, pelling & darjeeling from 10 may to 15 may 2019.
I, dinesh patel, had booked a holiday trip to north east through yatra.com for 2 person. I had paid rs.81021/- (Inclusive of air ticket rs.35314/-). So the total package cost me rs.45707 /-. But the trip was most disappointing. As per their itinerary, the hotels were three star, but they were very cheap hotels with no star. At gangtok hotel, breakfast was only oily puri & potato cooked in water, no other choice. The hotel was situated half hour drive from the market area; there was not a single restaurant nearby. Hotel in pelling was little better, but in darjeeling it was disgusting. The hotel reception was situated at first floor. The room was so small that one cannot even change clothes, the bathroom was unclean, and the comfort provided was not changed (Which was full of hairs). The hotel was situated at the taxi stand which was noisy the whole stay.
In pelling, as per their itinerary, the main sightseeing (Khecheopalri lake, khangchendzongha waterfalls) were not done. Only pemayangtse monaster & one bird sanctury which on the way to darjeeling was done. There was no meaning o[censored]s to visit pelling, just to stay overnight.
The travel agents didn’t made payment to the drivers on time, which result for a long wait (More than one hour) on the road, each time we shifted to the destination.
We contacted their representative, but they were unable to resolve the matter and advised us to complain upon our return home.
After returning home i demanded for a compensation for loss of enjoyment we suffered. I demanded at least refund of half the cost of the holiday package as the tour to pelling was a total waste. I wanted full refund of my pelling trip and hotels (Which were of no class category). I was charged heavily for low class facilities. But the travel agent replied that they are processing refund of inr800 against missed sightseeing in the form of ecash.
I understand i made huge mistake booking this deal through yatra.com but i wasn't expecting such non-cooperation, unprofessional attitude from yatra.com. Really disappointed! The travel agents did not even follow their own itinerary.