[Resolved] Yatra.com — domestic flight bookings

varanasi.s8

from Bhimavaram, Andhra Pradesh

Website:

yatra.com

Dear Sir/Madam,
I booked domestic flight tickets through yatra.com. I was planned to book from hyderabad to tirupati and then the return journey from tirupati to hyderabad.
I ended up booking two tickets on 8th september and 11th september from tirupathi to Hyderabad.
Booking Ref Numbers:
1. Booking Ref No.[protected]
2. Booking Ref No.[protected]

I used the onward booking webpage which didnt book from hyderabad to titupathi and ended up booking from tirupathi to hyderabad twice.

When contacted within minutes of booking, there response is not good and they were saying to cancel it and book as they cannot do anything and they show no accountability or responsibility.
They were saying they have no control either to cancel/modify/change and only replying you paid i, so you bear the result.

I dont think this is acceptable in any business and they cannot deny any assistance .
Kindly look in to the issue and request them to refund the amount Rs.11, 075/-

Thanks,
Kiran V

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Sep 23, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 15, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear satyanarayana, Greetings from Yatra.com! Regret the inconvenience caused to you. Would like to inform you that booking was confirmed as per the search made, sector change is not permitted. Any cancellation done is subjected to charges. Would like to share with you that once a booking is confirmed changes and cancellation can be done as per the policy which is shared with passenger before confirmation of the
booking. As soon as the booking is confirmed control goes into flights end. Hence, full refund on this would not be possible. For further assistance feel free to write us or call us on our call center no.[protected]. Thanks Yatra Care.