[Resolved]  Yatra.com — Don't believe yatra.com hotel booking.

Website:

www.yatra.com

Don't believe Yatra.com Hotel Booking.
Recently I have suffered for three bookings.
1. Ref No:[protected]
Booked On: 20 Feb 2017 for Hotel at Darjeeling on 7th to 9th Apr. 2017.
I have paid the partial amount as per condition of yatra. But after two days Yatra.com is cancelled my booking and informed that specific hotel is sold out for that days. And they have returned my money.

Above experience is better than my next two experience.

2. Booking reference:[protected] | Booked on: Wed, 01 Mar 2017 at Mandarmoni on 11th to 13th March, 2017. I had paid full payment.
It was my family tour from Burdwan to Mandarmoni By car ( Distance 245 KM).
When I was driving on road and call to Hotel for late check in and expected time of reach my destination at 2PM then they inform me that there was no any confirmed booking by Yatra.com in my Name. And they have nothing to do.
Then I call to Yatra.com support section. They informed that they are checking and will call to me after one hour. But after two hours when we about reached to Mandarmoni again I was call to yatra.com. Then they asked Hotel is sold out and Hotel management informed late so they are very sorry only and they are finding any other hotel to accommodate us but it will take time two hours again. And they had repeatedly requested me for refund the money. But I had not agreed to refund my money.
Please realize our situation my family members were on road and they are inability to find any hotel and want to refund the money. And they have not shown any responsibility excepted refund of money.

When I reached the Mandamoni and find a suitable hotel because it was a holiday and weekend. I was bounded to take refund.

3. My last experience is very cool :
Booking reference:[protected] | Booked on: Wed, 15 Feb 2017 at Mussoorie for my respected members of Office Boss for the date of 18th to 19th March, 2017.
I have paid partial payment as per condition for 4 Rooms and 1 room total 5 rooms.
on 19th March, 2017 Hotel Desk was informed to my Guest that we ( Hotel) have not received any payment. So you should be paid full payment Rs.19, 796( Four Rooms) and Rs.4949.00 (One Room).
Then my guest informed me and very costly I have contact with Yatra.com when I was a long drive from my home town for my jobs. It was to very difficult to contact with Yatra.com.
And then it was resolved the issue after update of Yatra.com to Hotel management.

So above facts were created bitter experience to Yatra.com.