Yatra.com — Escalation: Booking ref [protected] refund

Address:

Bangalore, Karnataka

Hi Team, With reference to the refund for booking number [protected] (Spicejet PNR: KBIVTN), I have been chasing up from more than 2 months and did not get the refund yet. I think, I had called your customer care more than 10 times every time they make false promise saying need to wait for 7 more days (dnt know what do they mean by 7 days) and they dont even transfer my calls their supervisors ( i dnt know why). Yesterday when I called, one of your representative, she confirmed that refund is done from your end and bank will take some time to credit. Today, I when I called to ask for email confirmation, other lady says that, yesterday you got the fake news and again you need to wait for 7 days because Spicejet has not refunded. And the lady do not hesitate to tell me that you can contact the air lines if you want!! I called Spicejet personally to check on my refund. They confirmed that, refund has been processed to Yatra account on 3rd Feb 2015 itself. I have attached the website confirmation also for your reference. Now, Can you answer me, Where is my money? Why did you held my money for more than a month? Why your representative make false promises?Who will pay the interest to my 30K? I want immediate REFUND and ANSWERS to my above questions. If I don't get a proper answers, I will go to customer court with all fake promise calls recordings and also charge interest to my money. Totally disappointed customer, Pramod