[Resolved]  Yatra.com — failure to issue cancellation/refund

Booked flight through Yatra flying from Delhi to shirdi and back. Airlines canceled the flight due to operational reasons and issued full refund on ticket price. however Yatra did not pay me back for the price of my ticket.
Yatra only allows processing of cancellation through its website and there was no way reach a customer care person any way on the website. After much effort they refunded me Rs 10. Through their “ standard” online process.
There is no way that this process allows the consumer to mention that the airline cancelled the flight ( thus no mistake of the traveler) and issued full refund for the ticket price- which Yatra refuses to pay back.

What a mess ! How is such cheating allowed on the part of yatra?

Terrible experience never book from this website again!!