[Resolved] Yatra.com — fraud ticket issued

Mrinal Bali

from Delhi, Delhi

Website:

www.yatra.com

Bought from yatra.com an overnight ac sleeper bus ticket delhi-dehradun. Bus operator shan-e-himachal. Bus did not touch dehradun. Terminated at rishikesh. Yatra has refunded rs 999 bus ticket price but not the taxi fare that i had to pay rishikesh-dehradun. Today a yatra representative called and said yatra not responsible, the bus operator is. Ticket sold by yatra. Have given yatra until june 27.

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Aug 4, 2018

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Would request you to please share your Yatra booking reference number and your registered e mail address so that our team can assist you further.

Thanks,
Yatra Care !

Verified Support

Jun 26, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Mrinal,

Greetings from Yatra.com!

We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.

Regards
Yatra Care

Jun 26, 2018

Updated by Mrinal Bali Both the responses above from Yatra are excuses: try booking with Yatra; they won't book unless you provide your e-mail address, and they have all other relevant information. So far, they have tried to put the problem on the bus operator and the bus operator puts the problem on Yatra. Apparently, Yatra sells tickets but takes no responsibility for the ticket to do the job that you bought it for. If a problem occurs, Yatra cooly passes it off to the operator who passes it back to Yatra. I am taking the position that the ticket seller, the one I bought the ticket from, is the responsible party. Why is otherwise Yatra selling tickets for operators that don't fulfill the contract of the tickets Yatra sells? Latest: Yatra has asked me for the taxi receipt Rishikesh-Dehradun, which being provided. Yatra will pay every expense that I incurred to reach the destination that I bought Yatra ticket for. They have until June 27 2018. June 28 I will file complaint with the National Consumer Helpline, the step preceding Consumer Court.

Verified Support

Jun 29, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Mrinal,

We understand your concern!

However, we would request you to kindly share the requested details to enable us to assist you.

Thanks
Yatra Care

Jul 01, 2018

Updated by Mrinal Bali June 29 2018: Consumer complaint registered with the National Consumer Helpline. Same day, after complaint filed, Yatra refunded Rs 999 of the fraud bus ticket. Yatra yet to pay Rs 1830 taxi Rishikesh-Dehradun plus Rs 5000 inconvenience.

Verified Support

Jul 02, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Mrinal,

We understand your concern!

We request you to kindly share the requested details without the required information we will not be able to help you.

Thanks
Yatra Care

Verified Support

Jul 04, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Mrinal,

Greetings from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards
Yatra Care

Jul 10, 2018

Updated by Mrinal Bali The above message from Yatra is a lie. Matter not resolved. Yatra has been in touch with me.
Jul 3. Yatra's Sourabh Kumar offered to refund taxi fare and asked for my bank details, which sent Jul 4. See image of his e-mail. (My e-mail address removed from the image.)
Jul 5. Yatra's Athar Ahmad wrote taxi fare denied.
All the above shows Yatra's deviousness.
National Consumer Helpline complaint submitted Jun 29, complaint number 798621. Complaint status: "Not processed yet."

Dec 06, 2018

Updated by Mrinal Bali UPDATE Dec 6 2018. The matter is in Consumer Forum, Gurugram, Haryana. The court gave Yatra until Nov 8 2018 to reply to the complaint. Yatra was no-show at the Nov 8 hearing. Dec 13 2018 is the next hearing date.