[Resolved] Yatra.com — Internation tour to Sri Lanka - Non compliance of extra cost incurred no fault o[censored]s. | |||||
Myself and my Son had booked the conducted trip to Sri Lanka on 13th Dec 2016 for 5 days trip for Rs.84000/- via Chennai . On 20th the plane from Bangalore to Chennai flight supposed to take off at 6.20 Am got delated for more than 4.30 hrs due to dense fog at the Bangalore Air port. We intimated the travel agent about the delay and indicated that we may miss connecting flight from Chennai to Sri Lanka. They asked us buy fresh ticket at Chennai airport. As time was very close we could not get next flight on the same day. We bought the ticket for next day and carried the journey. There by we lost one day tour programme. Our return tickets from Sri Lanka to Chennai was also cancelled and we have to buy the return tickets also. There by, we paid to and fro Air tickets from Chennai to Sri Lanka and back also we lost one day tour at Sri Lanka. Apart from this, due to non cooperation by the travel Agent, we had suffered lot of tension, anxiety and hardship. In spite of all this the Yatra.com has refused to pay the cost though no fault of ours. Pl arrange to get the cost of Rs.28, 000 towards flight cost and one day trip at pro-rata basis. As per New consumer protection law, unfair one sided terms & condition by the agents is unfair and unlawful. Was this information helpful? | |||||
Feb 20, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Jan 12, 2017 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! Thank you for contacting us and we regret the inconvenience caused. We would request you to kindly share your Yatra reference number with us and we will take it forward. Best Regards, Yatra Care Verified Support Jan 20, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Dwajan, Greetings from Yatra.com! We have checked the details at our end and findings are, You booked SriLanka package through us from 20 Dec- 24 Dec and departure city was Bangalore. Connecting flights were boked from Bangalore-Chennai arriving at 0720 hours and Chennai-Colombo at 1100 hours. We recived your call around[protected] and we were informed that flight got delayed by airline's end. As per the aviation rules, passenger needs to report at airport 3 hours prior to the departure to catch the International flight. Team requested you to contact the airline directly for the alternate else you will be treated as No show. Further, team helped you for alternate flight too and asked to pay additional amout for which you denied for the payment. Thus, we informed you to purchase the new ticket directly from the airline counter. For cancellation, team has also shared the cancellation charges and refund amount. Flight assistance was also later provided by International Flight team. Should you need any further assistance please feel free to contact us at[protected] or email us at [protected]@yatra.com and we would be happy to assist you. Best Regards. Yatra Care | |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2576
Pending
348
Resolved
1922
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Post your Comment