[Resolved] Yatra.com — international holiday package | |
I am highly disappointed with yatra's services. I have purchased stress with my money by booking a holiday package with yatra. I booked a package for dubai including visa services yh4495154. My travel date is 18 oct yet i have not received my visa. I try to call the executives and everytime i am being informed that they will call with the status but don't get any call back from them. After repeated call got the into that my visa is in process since 5 oct but they have not received the status yet. When i ask for application no. It is denied stating it is confidential. I fail to understand how my info is confidential. I am tensed whether i will get my visa before travel or not. Totally pathetic support. Was this information helpful? | |
Nov 18, 2018 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Oct 14, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, Regret the inconvenience caused, we are having this checked with our concerned team and would update you with the details. Kind request for your patience in the interim. Regards, Yatra Care! Verified Support Oct 15, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, As per records, our customer care team would have contacted you for all your concerns and have shared the required information with you. Should you require any further assistance, Feel free to write us back. Best Regards, Yatra Care. Verified Support Oct 18, 2018 Yatra Online / YatraTrip.in Customer Care's response Dear Customer, As per records, our customer care team would have contacted you for all your concerns and have shared the required information with you on your registered e mail address. Hope you have received the same. Should you require any further assistance, Feel free to write us back. Best Regards, Yatra Care ! | |
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
I hope I get the solution fast. I am really worried now my travel date is 18 Oct. No calls no emails from your executives yet.
Regards,
Anshu