[Resolved] Yatra.com — Money debited but ticket not booked at yatra.com

Narendra9537

Website:

www.yatra.com

Dear sir/ma'am

I did booking on 01 jul 2020 for the round trip from ahmedabad to varanasi, after doing payment successfully of rs 6825.00 through bhim upi, i did not receive any tickets yet.

Also after checking in my account of yatra.com, it is not showing any booking that i did on 1 july 2020.

Did not get any support from yatra.com
After sending complete details they were asking about email & contact no which i already sent them previously.

I have checked the issue in bhim upi & my bank they both notified me that money was credited to yatra.com from my account.

I am attaching the screenshot of the payment done via bhim below.

Please do contact me at:[protected] or
Email [protected]@gmail.com

I will wait for your quick response.

+2 photos

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Jul 10, 2020

Complaint marked as Resolved

really very bad support service my problem got resolved after 9 days, after performing lots of call on a call center as well as doing email and still didn't get any reason where money got stuck and why they took too much time.,

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2020

Yatra Online / YatraTrip.in Customer Care's response Dear Narendra,

Greetings from Yatra.com!

We regret the inconvenience and delay in response. As checked and want to inform you that the aforesaid transaction could not go through successfully on our end. We would request you to kindly check with your respective bank.

We hope that the above information will suffice the purpose.

Regards
Yatra Care