[Resolved] Yatra.com — Non refund of andaman trip booking id yh3040384 | |||||
I have booked an andaman trip for my parents with booking id yh3040384 for 9 th december 16. I have planned the whole journey from indore to andman to indore through yatra.com whose total cost was rs 1, 13, 750 /- That trip was cancelled due to bad weather by yatra itself. From that day i am regularly connected with yatra customer care for my refund, every time they told me wait for 15 days we are processing on your maximum refund but any person or representative never call me back for any update or refunds, after hundred's of calls they refund in february 2017 only 45330/- against indore to andman to indore booking. After this yatra representative ensuring me for more refund initiated at the end of february, again no update from yatra, they are assuring me from last 3 months that they are refunding 100% amount.in march yatra representative suddenly denied to refund any amount beyond 45330/-, and directly given me the mails of their directors and senior to talk further- 1-krishna. [protected]@yatra.com - vp 2-sandeep. [protected]@yatra.com - sm 3-priya. [protected]@yatra.com - unknown This is too annoying and not ethical to start the whole communication again with other persons of yatra after keep patience of 3 months. This trip was booked by mr. Nivesh and handled by mr. Nitin rana and mr. Sandeep ji I request you to look into the case for the refund as soon as possible as i am already on the verge of my patience. Thanks Was this information helpful? | |||||
Apr 22, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Mar 17, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Ankesh, Greetings from Yatra.com! Regret the inconvenience caused. We are looking into your query and our team would respond at the earliest. Request your patience in the interim. Should you require any further assistance, please call us on[protected] /[protected]. For holidays please call on [protected]. Alternatively, write on [protected]@yatra.com. Best Regards, Yatra Care Verified Support Mar 18, 2017 Yatra Online / YatraTrip.in Customer Care's response We are working on your request kindly allow us some time. Best Regards, Yatra Care
Verified Support Mar 21, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Ankesh, Greetings from Yatra.com! Please accept our sincerest apologies for the inconvenience caused to you . This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur. We would like to inform that we never committed full refund. As per our records, we have already initiated the refund of amount which we have received from our suppliers. We have not received the waiver from the suppliers for processing the remaining amount as booking was cancelled due to bad weather. Once again, We would really appreciate if you would allow us another chance to organise your future holidays, as we truly value your support and association. Best Regards, Yatra Care | |||||
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+91 95 5580 0800 [Customer Support]
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
If this is the scenario then question here is what kind of relation you have maintained with your supplier.
Other customer also needs to be aware that you have such a suppliers who puts their hands up in any odd situation.
Here you are speaking about the service level endeavour but before that you should prioritise customer over supplier because its the customer who gives business to the supplier keeping you as a mediator.
Greetings from Yatra.com!
We regret for the inconvenience caused. Our team has tried their level best to provide you the best possible resolution. We have taken up a serious note & feedback has been shared with the concerned team for further improvement. However, again we request that kindly treat this as an isolated case and rest assured you would never have this kind of experience in future.
We shall certainly try our level best to provide you satisfactory services in future. Should you require any further assistance, please feel free to write us.
Best Regards,
Yatra Care