[Resolved]  Yatra.com — not processed my refund

Address:Bangalore, Karnataka
Website:Yatra.com

I when i was playing for a trip with yatra.com
They asked me to pay a certain amount without planning anything just to lock the dewali offers i asked them is it refundable they if i cancel will i get my money back and they told it is refundable. I have there emails stating all this. They even told that i will receive my refund in 6/7 working days it’s been 2 weeks till now and i haven’t received my refund. I have there emails stating it’s refundable and and an email that it is refundable
Now they have stopped replying to my email now
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Dec 15, 2019
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2019
Yatra Online / YatraTrip.in Customer Care's response
Dear Awaiz,

Greeting from Yatra.com!

We would request you to kindly share your Yatra booking reference number, to enable us to assist you regarding your refund.

Regards
Yatra Care
Verified Support
Nov 14, 2019
Yatra Online / YatraTrip.in Customer Care's response
Dear Awaiz,

Greeting from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards,
Yatra Care
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    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
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