Yatra.com — not processed my refund

 
1 Review
Bengaluru, Karnataka, India
 Awaiz Khan on Nov 13, 2019
I when i was playing for a trip with yatra.com
They asked me to pay a certain amount without planning anything just to lock the dewali offers i asked them is it refundable they if i cancel will i get my money back and they told it is refundable. I have there emails stating all this. They even told that i will receive my refund in 6/7 working days it’s been 2 weeks till now and i haven’t received my refund. I have there emails stating it’s refundable and and an email that it is refundable
Now they have stopped replying to my email now

Complaint Status


[Nov 13, 2019] Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Nov 13, 2019
Dear Awaiz,

Greeting from Yatra.com!

We would request you to kindly share your Yatra booking reference number, to enable us to assist you regarding your refund.

Regards
Yatra Care
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Nov 14, 2019
Dear Awaiz,

Greeting from Yatra.com!

We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.

Warm Regards,
Yatra Care
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    Yatra.com - not processed my refund