[Resolved] Yatra.com — offer denied

Pracheta18

from Mumbai, Maharashtra

Website:

Yatra.com

I booked an Etihad ticket (Ref[protected] from Yatra to avail 40kgs student baggage. My ticket shows only 30kgs. On contacting customer care, they say i should have been 'more aware' while booking. They agreed on call that it wasn't my fault. Why should I then have to pay extra for no fault of my own? They denied changing my allowance. Worst service.

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Aug 24, 2018

Complaint marked as Resolved

Ticket re-issued with 40kgs allowance.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Pracheta,

Greeting from Yatra.com!

We regret the inconvenience caused to you. Request to kindly share the screen shot for the booking flow for us to take it further.

Thanks
Yatra Care

Aug 22, 2018

Updated by Pracheta18 See, I go through your student offer itself. Please tell me how it's my fault.

Aug 22, 2018

Updated by Pracheta18 This was the flow when I booked my original ticket as well. And all the terms mentioned in the offer are fulfilled. Still I did not receive 40kgs allowance

Verified Support

Aug 23, 2018

Yatra Online / YatraTrip.in Customer Care's response Dear Pracheta,

Greeting from Yatra.com!

As per our records our team was in contact with you hope your query has been resolved and ticket is re-issued with 40 Kg baggage.

Thanks
Yatra Care.