[Resolved]  Yatra.com — Payment received for hotel booking and confirmation invoice was given to me by yatra but hotel room was not provided by hotel management.

Address:	Dakshina Kannada, Karnataka, 575006
Website:	www.yatra.com

Hello, I had booked a NON-AC Double Bed room in Hotel Kavitha Residency, Mangalore on night on 20th OCT for a stay of 3 nights from 22nd OCT to 25th OCT. Booking reference number is [protected]. At the time of booking there were rooms available as per shown in yatra website.The money got deducted and i even got CONFIRMATION MAIL / MESSAGE / Vocher /INvoice from YATRA. However, On 21st OCT morning I called up hotel kavitha residency to get confirmation on booking. And the reply i got from hotel was, "THEY DID NOT RECEIVE ANY BOOKINGS FROM YATRA". I have the booking confirmation Invoice with me, my money got deducted and hotel staff telling me that they haven't received any booking from YATRA. And YATRA did not even felt necessary to INTIMATE me in any form about this. The response from CUSTOMER CARE of yatra was crap. I had to wait for 10 mins before someone answerd me. Then i was put on hold for 5 more minutes before they made enquiries. Then i was told that a suitable replacement will be searched for and will be booked for no extra cost for me. This was at morning 11 AM. I have called them back 3 times from 11 AM to 5:45 PM. And still they have not found ANY HOTELS in MANGALORE for me to stay for 3 days. Now they are asking me to wait till 10 PM. (After escalating multiple times and after talking to their manager.) Later at 8:30 PM i was given a alternative which is located FAR AWAY FROM CITY and by any means not comparable to the one which i had booked. I mean i had heard of getting UPGRADES..but YATRA is the only site which will offer a DOWNGRADED service because of their fault and they want us to accept it. There are more than 15 hotels listed in YATRA WEBSITE for MANGALORE which are showing ROOMS AVAILABLE. I personally called up couple of hotels to check availability of rooms and got positive response. (Ofcourse the UPGRADED versions.) I even asked YATRA that i will do my bookings and provide them with bill if they can reimburse my expenses.. But this seems to be not an option for them. I want my FULL REFUND along with the SUITABLE COMPENSATION for my trouble of following up with YATRA's CRAPPY CUSTOMER SUPPORT and having left mw with NO ACCOMODATION RESERVED at the end of the day before my arrival in MANGALORE. Thanks. Abhilash