[Resolved]  Yatra.com — refund denied- had to cancel due to landslide in kerala

Address:	Gurgaon, Haryana
Website:	www.yatra.com

I had booked a hotel in Munnar for 11th Aug. Due to the current Kerala situation, I had to cancel my trip to Kochi. Out of Rs 7000, Yatra refunded 3000 only. Since this was a genuine case, they refused outright to refund my entire money. They told me I should have called prior to cancelling the tickets. But I did the same with my flight booking and they have informed that if the situation is same during my flight timing, they will look for refund. This is outright cheating as there was no means I could have made the trip. They should have proactively refunded my money.
Booking Ref No.[protected]
Booking Date- 7th August
Booking Cancelled - 9th August
Booked for 11th August
Hotel Name- Orchid Highlands Munnar