[Resolved] Yatra.com — Ticket not booked but amount got deducted | |||
I tried to book bus ticket (Goa-Pune) from Yatra.com on 15th Dec, however due to some technical issue the ticket booking was unsuccessful, and the amount got debited from my icici bank. I tried chasing Yatra bus booking team many a times, but they only assure me of resolution within 24-48 hours. After sending them many mails(on 9th Jan, 8th Jan, 7th Jan, 2nd Jan, 22nd Dec, and 19th Dec), they do not even bother to acknowledge. It is confirmed by them that the ticket is not booked, and too I have provided them the transaction history of my bank and all data that they require. I request this problem to be reached out to Yatra team by consumer complaint means, so that they resolve this out asap. I have attached screenshot of my transaction & confirmation from yatra. Was this information helpful? | |||
Feb 12, 2017 Complaint marked as Resolved Verified Support Jan 11, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Shobhit, Greetings from Yatra.com! Thank you for contacting us and we regret the inconvenience caused. We are checking the payment status and we will update you at the earliest. We appreciate your patience in the interim. Best Regards, Yatra Care Verified Support Jan 12, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Shobhi, Regret the inconvenience caused. Please be informed that refund has been initiated and it will take 2-77 working days to reflect in your account. Hope your query has been resolved. Best Regards, Yatra Care | |||
 17 Comments | |||
Comments
I tried to book a flight ticket from Delhi to Bangalore. The ticket did not get booked but a huge amount is debited from my account.
I tried contacting the support team they told me tat the reason for insufficient funds if it is so why should the amount in the account be debited. If questioned about it I was asked to contact my bank for refunding the amount
I Request yatra team to take this complaint on priority and refund the amount asap
I tried contacting the support team they told me tat the reason for insufficient funds if it is so why should the amount in the account be debited. If questioned about it I was asked to contact my bank for refunding the amount
I Request yatra team to take this complaint on priority and refund the amount asap
Yatra Online / YatraTrip.in Customer Care's response, Oct 6, 2018
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Oct 9, 2018
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Oct 17, 2018
Verified Support
Sir today even my bus ticket was not successful and money is debited ..I want my money to be refunded asap
Yatra Online / YatraTrip.in Customer Care's response, Dec 28, 2018
Verified Support
Hi,
Regret the inconvenience caused. We request you to please share your email address used for the booking and amount charged for us to locate the transaction and assist you better.
Thanks,
Yatra Care
Regret the inconvenience caused. We request you to please share your email address used for the booking and amount charged for us to locate the transaction and assist you better.
Thanks,
Yatra Care
Yatra Online / YatraTrip.in Customer Care's response, Dec 31, 2018
Verified Support
Hi,
Regret the inconvenience caused. We request you to please share your email address used for the booking and amount charged for us to locate the transaction and assist you better.
Thanks,
Yatra Care
Regret the inconvenience caused. We request you to please share your email address used for the booking and amount charged for us to locate the transaction and assist you better.
Thanks,
Yatra Care
Yatra Online / YatraTrip.in Customer Care's response, Jan 5, 2019
Verified Support
Hi,
We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.
Warm Regards,
Yatra Care
We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.
Warm Regards,
Yatra Care
Dear Yatra Team,
I tried to book the ticket from Delhi to Dubai today on 13oct and my amount got deducted from bank however, I haven’t received any booking from you guys. When I called at your customer care they told me that payment status is showing pending and in another half an hour I have got a call from your customer care stating that payment will get auto refund. But my question is why this has happened it was a huge amount of 22561rs and want to know how long it takes to reflect in my account . I need to make another booking this refund is very important for me. Plz refund it as soon as possible. My email address is [protected]@gmail.com and I am attaching the screenshots. Plz initiate my refund.
I tried to book the ticket from Delhi to Dubai today on 13oct and my amount got deducted from bank however, I haven’t received any booking from you guys. When I called at your customer care they told me that payment status is showing pending and in another half an hour I have got a call from your customer care stating that payment will get auto refund. But my question is why this has happened it was a huge amount of 22561rs and want to know how long it takes to reflect in my account . I need to make another booking this refund is very important for me. Plz refund it as soon as possible. My email address is [protected]@gmail.com and I am attaching the screenshots. Plz initiate my refund.
Yatra Online / YatraTrip.in Customer Care's response, Oct 14, 2019
Verified Support
Dear Prabhjeet,
Greetings from Yatra.com!
This is with reference to your query dated 13 Oct, 2019 under Yatra booking reference number 1310934222652, regarding amount deduction.
We regret the inconvenience you have faced. We would like to inform you that your booking was not confirmed and your refund of INR 22561.00 has been processed from our end on 13 Oct, 2019. Please note, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Request you to kindly wait for the stipulated time frame for the refund to credit in your bank account.
Regards,
Yatra Care
Greetings from Yatra.com!
This is with reference to your query dated 13 Oct, 2019 under Yatra booking reference number 1310934222652, regarding amount deduction.
We regret the inconvenience you have faced. We would like to inform you that your booking was not confirmed and your refund of INR 22561.00 has been processed from our end on 13 Oct, 2019. Please note, if payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account. Request you to kindly wait for the stipulated time frame for the refund to credit in your bank account.
Regards,
Yatra Care
I was booking tickets on yatra.com however the ticket dint get booked but the money got debuted from my account. On trying to contact the service center I was unable to do so . please could the yatra team help in providing me the refund for the same
![]()
Yatra Online / YatraTrip.in Customer Care's response, Nov 13, 2020
Verified Support
Hi,
Greetings from Yatra.com!
This is in reference to your query regarding the payment error.
We would like to inform you that due to a technical error your booking was not confirmed.
In order to check if the amount has been charged, we request you to send us the following information.
Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)
Please send us the above details along with your latest bank statement in a PDF format. Once the same is received at our end, we will check our records and shall revert to you accordingly.
Regards
Yatra Care
Greetings from Yatra.com!
This is in reference to your query regarding the payment error.
We would like to inform you that due to a technical error your booking was not confirmed.
In order to check if the amount has been charged, we request you to send us the following information.
Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)
Please send us the above details along with your latest bank statement in a PDF format. Once the same is received at our end, we will check our records and shall revert to you accordingly.
Regards
Yatra Care
I have booked a flight from raipur to pune from yatra, my money got deducted but flight was not booked. I want my refund. Already dropped an email including the transection snapshot.
Yatra Online / YatraTrip.in Customer Care's response, Nov 30, 2020
Verified Support
Hi, I booked a round trip from Coimbatore to pune yesterday. My payment was made through UPI. The transaction is still pending but my amount got debited. It says that the payment had reached the receiver's bank but is yet to confirm. Can you please check and help me out at the earliest, this booking is very urgent.
I've listed the details below for your reference.
Registered email ID - [protected]@gmail.com
Amount - Rs 10, 142
Coimbatore to Pune - 15th April
Pune to Coimbatore - 19th April
Please find attached the screenshot o[censored]PI payment and the conversation with Phonepe customer care.
Help us out at the earliest
Thankyou
![]()
![]()
![]()
I've listed the details below for your reference.
Registered email ID - [protected]@gmail.com
Amount - Rs 10, 142
Coimbatore to Pune - 15th April
Pune to Coimbatore - 19th April
Please find attached the screenshot o[censored]PI payment and the conversation with Phonepe customer care.
Help us out at the earliest
Thankyou
Yatra Online / YatraTrip.in Customer Care's response, Apr 9, 2021
Verified Support
Hi, Greetings from Yatra.com! We have checked the payment status at our end, the payment has not been received. Your Bank should auto reverse the amount within 2-4 working days. Would request you to kindly connect with your Bank for further details. Please feel free to connect with us again if required. Thanks, Yatra Care
Hi sir/ Madam
Today I was booking my flight ticket in SpiceJet from Patna to Delhi and made payment through net banking using my Axis Bank account. The transaction is successful and payment deducted from my account but my ticket not booked. It means that the payment had reached the receiver's bank but is yet to confirm. Can you please check and help me out at the earliest, and reverse my money in my account.
I've listed the details below for your reference.
Registered email ID - sanjit.[protected]@gmail.com
Amount - Rs 4432
Mobile no- [protected]
Passenger name- Sanjeet Kumar & Anjali
Please find below the transaction reference-
INB/[protected]/PAYU.IN
Also attached the bank debit alert details for your reference
Help us out at the earliest
Thank You
![]()
![]()
Today I was booking my flight ticket in SpiceJet from Patna to Delhi and made payment through net banking using my Axis Bank account. The transaction is successful and payment deducted from my account but my ticket not booked. It means that the payment had reached the receiver's bank but is yet to confirm. Can you please check and help me out at the earliest, and reverse my money in my account.
I've listed the details below for your reference.
Registered email ID - sanjit.[protected]@gmail.com
Amount - Rs 4432
Mobile no- [protected]
Passenger name- Sanjeet Kumar & Anjali
Please find below the transaction reference-
INB/[protected]/PAYU.IN
Also attached the bank debit alert details for your reference
Help us out at the earliest
Thank You
Yatra Online / YatraTrip.in Customer Care's response, Nov 10, 2021
Verified Support
Hi, Greetings from Yatra.com! We have checked the payment status at our end, the payment has not been received of INR 4432. Your Bank should auto reverse the amount within 2-4 working days. Would request you to kindly connect with your Bank for further details. Please feel free to connect with us again if required. Thanks, Yatra Care
I too have booked an airplane ticket of 5k but not confirmed yet the money is deducted and not refunded
Hi, I booked a trip from Kolkata to Coimbatore on Jan 30th. My payment was made through UPI method. The amount was paid and got debited. But, it is not reflected on the Yatra website that it has received the money and have booked the ticket. I didn't get the booking reference number also. As, I have my flight soon, can you help me out on this.
Atttaching details below,
Registered email ID - [protected]@gmail.com
Amount - Rs 7879
Kolkata to Coimbatore - 6th February
Please find attached the screenshot o[censored]PI payment.
Help us out at the earliest
Thankyou
![]()
![]()
Atttaching details below,
Registered email ID - [protected]@gmail.com
Amount - Rs 7879
Kolkata to Coimbatore - 6th February
Please find attached the screenshot o[censored]PI payment.
Help us out at the earliest
Thankyou
thanashr's reply, Feb 2, 2022
Hi, I got the refund. Thanks!!
erfgh's reply, Aug 1, 2022
Hi,
Same happened with me today, could you please help me like within how many days you got the refund?
Same happened with me today, could you please help me like within how many days you got the refund?
Hi,
I have exactly the same issue. I tried booking ticket yesterday (i.e. 21 Sept 2022) for a passenger from Vadodara to Hyderabad for 4th October 2022, money got deducted Rs 3758 but ticket not issued.
![]()
I have exactly the same issue. I tried booking ticket yesterday (i.e. 21 Sept 2022) for a passenger from Vadodara to Hyderabad for 4th October 2022, money got deducted Rs 3758 but ticket not issued.
Sorry, I forget to mention thay I tried booking ticket on yatra.com
Hi,
I tried to book a train ticket from New Delhi (NDLS) to Amb Andaura (AADR) on 1/19/2023. The payable amount got deducted from the bank however, I did not receive any booking from Yatra. I tried it the 2nd time as there was only 1 available seat, but again the amount got deducted with no booking. Both the payments has not been reverted.
I have attached the screenshot of the payments deducted.
Kindly check and help in processing the refund.
Thank you.
Here are the following information:
Date of Transaction: 19-Jan-2023 (Thursday)
Credit Type (Credit Card/Debit card): Debit card
Bank Name: HDFC Bank
Transaction reference provided by bank:
Cheque/Ref No.- 950872 and 421556
Amount charged: Rs. 2157.85 + Rs. 2157.85 = Rs 4, 315.7/-
Email Id used at the time of booking:
Yatra User ID: [protected]@norbulingka.org
![]()
![]()
I tried to book a train ticket from New Delhi (NDLS) to Amb Andaura (AADR) on 1/19/2023. The payable amount got deducted from the bank however, I did not receive any booking from Yatra. I tried it the 2nd time as there was only 1 available seat, but again the amount got deducted with no booking. Both the payments has not been reverted.
I have attached the screenshot of the payments deducted.
Kindly check and help in processing the refund.
Thank you.
Here are the following information:
Date of Transaction: 19-Jan-2023 (Thursday)
Credit Type (Credit Card/Debit card): Debit card
Bank Name: HDFC Bank
Transaction reference provided by bank:
Cheque/Ref No.- 950872 and 421556
Amount charged: Rs. 2157.85 + Rs. 2157.85 = Rs 4, 315.7/-
Email Id used at the time of booking:
Yatra User ID: [protected]@norbulingka.org
Yatra Online / YatraTrip.in Customer Care's response, Jan 24, 2023
Verified Support
Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We would like to inform you that we are looking into your concern and will get back to you with an update with in 24-48 hours. We appreciate your patience in this. Regards, Yatra Care
We would like to inform you that your amount of INR 2157.00 and INR 2157.00 has been refunded from our end in the same mode of payment on 26th Jan 23, Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account. Regards Yatra Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2576
Pending
348
Resolved
1922
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greetings from Yatra.com!
Regret the inconvenience you have gone through. Kindly share your registered email ID to enable us to assist you.
Regards,
Yatra Care
Greetings from Yatra.com!
We hereby would like to remind you to share the required details. This will enable us to assist you in resolving your concerns.
Regards
Yatra Care
Greetings from Yatra.com!
We are changing the status of this post to “Resolved” as we have not received any response from your end. For any further queries please feel free to connect with us.
Warm Regards,
Yatra Care