[Resolved] Yatra.com — ticket refund not received

 
1 Review
Bangalore, India
 santoshsj on Jan 7, 2019
Ticket pnr - uku9gh, sector pune to delhi
Airline refunded rs. 5430 to yatra
Yatra sent email of refund sent to my account of rs. 2930

I have not received any money so far, there is no clue where is my balance rs. 2500.

I had cancelled another pnr - mjqk8x, sector bangalore to bagdogra
Airline refunded rs. 2810 to yatra
Yatra sent email of refund sent to my account of rs.1792

I have not received any money so far, there is no clue where is my balance rs. 1018.

Kindly guide as to how to get my refund and also full money back from yatra.
Complaint marked as Resolved Feb 9, 2019

Complaint Status


[Jan 07, 2019] Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Jan 08, 2019
Hi,

Greetings from Yatra.com!

We have received your query & would respond to you at the earliest. Request your patience in the interim. Best

Regards,
Yatra Care
Verified Support
Yatra Online / YatraTrip.in Customer Care's response, Jan 09, 2019
Hi,

Greetings from Yatra.com!

As per our records, our team was in contact with you and share the required information regarding refund.
Your remaining refund of INR 1200.00 has been processed from our end. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Regards,
Yatra Care
Updated by santoshsj, Apr 02, 2019
Thank you Yatra Team,

for resolving my issue promptly.

Santosh Jagdhane
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    Yatra.com - ticket refund not received