[Resolved] Yatra.com — Unauthorised deduction

9832905687

Address:

P.O+P.S: Katwa, Pin Code: 713130 ,Dist: Purba Bardhaman, W.B.

I booked air tickets (Round trip in indigo) of 3 of our family members for ccu to del on 26/02/2020 through yatra.com vide pnr nos : ap69ge &. Nng4rn. But due to covid-19, scheduled flights were cancelled and on my request of cancellation, the concerned company refunded whole amount of money. But as an agent, yatra.com barricaded payment and overcharged as well as deducted rs 15426.00 (Excluding commitment of refund of rs 996.00) unprofessionally and unethically.

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Aug 6, 2021

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2020

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com ! As we checked you were already in contact with our support team related to your concern/query and required information/ details were shared with you. Should you require any further assistance feel free to write back on the same email thread for our team to check and assist you better. We would like to keep you informed that we are experiencing high volume due to COVID-19 kindly expect a delay in response. Regards, Yatra Care