[Resolved]  Yatra.com — unethical behaviour (not returning me money)

Address:	Gulf Adiba, 4th Floor, Plot No. 272, Phase II, Udyog Vihar, Sector 20, Gurugram, Haryana 122008
Website:	www.yatra.com

Dear Sir/Madam

I have booked a international holiday from Yatra.com on 19/2/20 with yatra reference no- YH 5866595.
I have paid the amount in full and got confirmation from yatra. Yatra has not booked any hotel or flights till now as it has asked me to arrange documents for visa. In the meantime CORONA Pandemic has started and i constantly emailed and called yatra customer center to cancel my booking and refund me entire amount as it was a honeymoon trip and due to corona pandemic it is not advisable to go outside for couple of months. moreover, I can't postponed my trip as per Yatra wishes.
Since not a single rupee has been invested till now i am asking for a full refund.
Every time i have got a pre formatted emails from yatra mentioning that i will be informed 30 days prior to departure and decision regarding travel in june has not been taken yet.
i have also tried calling yatra customer care but they end up saying that i need to email them my queries. so i am not able to talk to any representative till now.

i want to clarify here

This is not a domestic holiday, international holiday needs visa works which needs to be done 30 days prior to departure and this was supposed to be my honeymoon trip so, i cant go for it later.
I have repeatedly ask for the refund as i don't want any postponment of trip.So, yatra decision regarding trips in june doesn't apply to me as i don't want any trip now or in near future.

So, kindly refund the whole amount as any travel in coming months is not advised which is risk to life.

Hence, i don't need to wait for decision from yatra. I just want to cancel a holiday booking for which nothing has been done till now and want my whole money back.