YatraGenie — Missed to board the train due to yg cab non-arrival in time, cab request id - 775315 on 05/06/2016

Address:	Srikakulam, Andhra Pradesh, 532001
Website:	www.yatragenie.com

I (My wife) missed a confirmed tatkal reservation
E-ticket of rs. 1132/- from srikakulam railway
Tation to bhubaneswar in prasanthi express at 3:47 pm
Today.

For the same dropping at srikakulam road rly station
I booked a cab through your mobile app at 2:34 pm for
Which i got confirmation sms from ur side that i would
Be picked up at 3:19 pm.

My train was at 3:45 pm. So i was expecting to make
The train station arrival in time to catch the train.

But it didn't happen as no cab was sent to me by that
Time, even 10 minutes later waiting also.

So i had to go for a private cab by paying rs 300/-
To drop me at my destination to drop me. But it was
Too late. By the time i reached there my train
Departed before 5 minutes of arrival in the rly
Tation.

But i got a sms from you at 5;15pm that & you can't
Pick up & asking sorry for that. So who is responsible
For this mess up?

So

1) i missed my train (Mental agony & harassment),

2) my tatkal confirmed train e-ticket (My wife) can't
Be cancelled as per irctc policy (If i am unable to
Board the train inspite of confirmed tatkal ticket).

3) i paid rs 300/- for local transport.


Now tell me in which way yatragenie is going to
Compensate for these losses, at least financial losses
Of rs 1432/- in total.

I am attaching the proof of tatkal train e-ticket
For your kind information.

Kindly reply me with a solution.


Thanks

Manas kumar mohanty,

Yatragenie registered customer,