Yatri 4 Travel — don't know how to talk with a client

Address:

1 hirnaik niwas kokan nagar opposite bjp office, Opposite yogesh meter service khadi machine bhandup west, Mumbai City, Maharashtra, 400078

The guy abhinav he does not know how to speak with customer bcz i spoke about the bad reviews and complaints about the company he started speaking rudely and directly denied he will not give us the package is this the way to deal with the customer.
Or customer should suffer or tolerate this kind of rudeness... Thank you and kindly give me a call back by your manager bcz want to know why is this kind of behavior just bcz we spoke about the complaints we were going to buy the package here's my number[protected]