[Resolved] Yatri 4 Travel — no booking done | |||
This is fraud company. Dont take any package from this yatri4travel. When i taken package that time they promising so many good properties but when i booked they told me first couriour ur form with destionation nd date by dtdc courior. Which charges 250 to 300 per document. Which one not specified in mail which i recd before taken membership. That time they told me u have to only mail nothing else. After taking membership they told me that u cant choice hotel. Inshort they are fraud do not buy seriously. Was this information helpful? | |||
Jan 4, 2020 Complaint marked as Resolved Yatri 4 Travel customer support has been notified about the posted complaint. Verified Support Dec 04, 2019 Yatri 4 Travel Customer Care's response Dear Mr. Tushar Dalsukh Trevadia, This is with reference to your booking placed with Yatri 4 Travel against Payment ID: Y4T3384AB. We have received an update form the customer care team that you have posed an online complaint somewhere around Nov 8, 2019, regarding calls were not being answered from the customer care team, we would like to inform you that there was huge booking requested which were falling on our servers on account of Diwali festival seasons, we were facing many issues to complete bookings as server has reached its maximum capacity and started giving the errors while processing the booking request. To solve the problem, we were upgrading server’s infrastructure which improves: relative performance, consolidation, management efficiency and reliability. Kindly bear with us. We are upgrading to the latest technology to serve you better. Technicians have ended of this up gradation before November 13, 2019 and all calls on the customer care is being entertained from Wednesday onward. We regret any inconvenience caused by the delay. Since you have raised online compliant, you case was marked INACTIVE for Legal purposes. Now you have been informed of the reason behind the delay over the calls as well on email, You agreed on the call conversation with customer care team, Please send us a scanned copy of NOC letter with your signature on it mentioned the following points: Write a NOC letter for that you are withdrawing your complaints raised from your side on online portal. Ensure that you are aware and understand the companies rules applicable on this membership. Ensure that you are aware and understand the companies rules applicable on this membership. Ensure that you will follow all our terms and conditions in terms to use the services of this holiday package. You will not claim for any Service / refund, fraudulently or dishonestly as per the Yatri 4 Travel's rules. This NOC letter can help turn your case to ACTIVE and then we will process your bookings as per the bookings procedure. Moreover, Do not forget that as a gesture of goodwill, we have already increased the validity of your package earlier. For any further query or assistance, please feel free to write to us at [protected]@yatri4travel.com Please note our customer care number is[protected]. Regards, Sara Khan Manager Yatri 4 Travel Customer Care Team Web: www.yatri4travel.com Phone: +[protected] Email: [protected]@yatri4travel.com Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday. | |||
 Add a Comment | |||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
49%
Complaints
140
Pending
0
Resolved
66
View all Yatri 4 Travel contact information
Post your Comment