[Resolved] Yatri4Travel — Not responding

sleman ahmed

from Rajkot, Gujarat

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	WWW.yatri4travel.com

TO WHOM SO EVER IT MAY CONCERN
DEAR FRIENDS

beware of the company named yatri4travel which claims to be a travel assistance company and sends spurious and fraudulant emails to guilible customers (web add http://yatri4travel.com/india.html). their modus oprandii is to offer 3night/4day hotel accomodation at concessional rates in various locations across the country the payment mode is through netbanking portal and once the payment is made they send a voucher which is to be filled by the customer and based on this they do the hotel booking and communicate back to the customers. however, i made a payment of rs 8999.00 to them thru their DCB bank account; they forwarded the voucher which i duly filled and sent it back but now they are not picking up my calls either through customer care number [protected] or by the sales agent mob number [protected].
i would like to spread this word of caution that company’s operation is dubious so do not fall prey to it. i am also contemplating to lodge a fir against them.

MUSHTAQ SHAIKH
[protected]

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Feb 10, 2016

Complaint marked as Resolved

They have not called me but I had call and I said what we have to do, they said Mark your complain as resolved, we will go ahead to book the package.

Yatri 4 Travel customer support has been notified about the posted complaint.

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Comments

Yatri 4 Travel Customer Care

from Chandigarh, Chandigarh

Verified Support

Dear Mr. MUSHTAQ SHAIKH,

As per your last email, we would like to inform you that it’s nothing like we don't want to entertain you calls as we have not opted for IVR services over our customer care which attends your calls and ask you to be on the line when all lines are busy. But we are not having that services running that the reason its keep on ringing. However, the call would be places on waiting while all the other agent is over the call as soon as agent disposes the call he will attend your call automatically.

We are extremely sorry for the unpleasant experience you might have had with us. Hence, we assure you, we are working towards your concern and trying to solve your matter on urgent basis. So keep patient and try to call over the customer care as we have share all the possible way to help you understand that we work on promotional availability to book hotels.

Note: Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.

We value your association with Yatri 4 Travel and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on [protected]@yatri4travel.com

We would request you to kindly mention this subject: ONLINE SUPPORT with your Payment Id whenever you e-mail us for the quicker response.

Please note our customer care number is[protected]

Warm Regards As Always,
[protected]------
Sanjay Singh
Online Support Team
Yatri 4 Travel
Phone: +[protected]
Email: [protected]@yatri4travel.com
Customer Support hours: 10.30 AM to 5:30 PM, Monday to Friday.