Ybm Travels, Redbus — Regarding confirmed bus ticket and merchants behavioral issues. | |||||
Dear Team, Sub: Regarding confirmed bus ticket and merchant’s behavioral issues. This incident occurred on Sunday (21 Feb 2016, 8:45pm) with Suja Ramakrishnan V (Wife of Sumesh Krishnan V). My Wife had booked a bus ticket (Thrissur to Chennai, 8:05pm AC Sleeper) in YBM travels (through Redbus portal) on 8th Feb 2016. I have mail and message confirmation for the same. To my surprise, on the day of journey, I found that by seat was allocated to another passenger even though I had a confirmed ticket. Neither did they allow to board the bus nor tried resolving the issue. When checked in the server with the help of a local travel agent (Royal travels), we observed that the ticket was booked with no records. Upon enquiry it was evident that the server migration resulted in the whole matter. Situation was by then overheated due multiple reasons like, single lady passenger & the time of travel. Finally this ended in booking a seat in a different travel agency (Hebron travels). It was such a pathetic experience with YBM travels as the whole crew & management team were undisciplined and could not solve the issue for which the passenger had to pay the prices. Had I not got another ticket in the following busses, or be personally with her, this would have been a serious safety concern. The refund is still pending with YBM travels for which the agent is not responding to the query properly. This is the state of private travel industry in India. Details for references are furnished below, 1. Confirmation SMS with PNR – TS-RB25224553HJU/32953/ERN-CHE, TIN – TJ3A99373497. Regards Sumesh Krishnan [protected] Was this information helpful? | |||||
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