[Resolved]  Yepme.com — 21 days and refund yet to be processed

Address:

New Delhi, Delhi

To my bad luck I purchased two kurti at a buy one get one free scheme and paid 800 bucks for it. One of the overpriced article was oversized. The order no was Order Id : 13180407 .I tried to get it exchanged and followed the instructions on the follow up sheet sent by yepme in case of yepme returns or refunds. I logged a complained online.I send the package the very next day to ensure fast processing. The new kurti order no. was order no 13233586. When I called them to share with them the courier details. They told me I cannot exchanged it for any other product other than the one I purchased in a smaller size. I asked them why not and the customer care lady said it is their policy. I was dissapointed and she scheduled a refund for me.This was April 27. It is May 16 and I call up every 2 days and still to see a refund. Where is the delay?? How long before the quality checks?? April 23 ordered for the first item and it it has been dragged for a month now. Musibat ho gyi hai yepme se samaan kharred lengey. If you cannot refund then exchange atleast. ANy sign??? No word!! It has been a month!!! High time!!!