[Resolved] Yepme.com — Didn't receive refund

rvdvishal

from Daman, Daman and Diu

Address:	Ahmedabad, Gujarat, 380051
Website:	yepme.com

Hi,

I have put an order ( Order number : 33038196, Date: 29 Dec 2016) of 4 different items. somehow they have divided order into different order id[protected] [1-item], 33042994 [2-items], 33042995 [1-item]). I have received products of sub order : 33042994 and 33042995 but did not receive 1- item pending under 33038196.
there was quality and size issue with items received under order : 33042994, so I have decided to return. and also did not receive one item of order :33038196.

After few days received an email stating " you order 33038196 having one product cannot be processed as product is out of stock" and refund will be processed. secondly order 33042994 with two item is also returned.

Today is 04 Apr 2017 but yet to get refund of both the orders from yepme. I have called to customer support team many times but all the time they said to wait and wait..

please help me to get the refund. thank you.

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May 11, 2017

Complaint marked as Resolved

Yepme.com customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2017

Yepme.com Customer Care's response Dear Customer,

Thank you for writing to Yepme. We appreciate the opportunity to assist you.

This is in reference to your concern regarding Order no[protected], your order got splitted into 2 parts with order number[protected], 33042995 & 33042996.

With reference to your concern regarding Order no[protected].

We would like to inform you that we have forwarded this concern to our concerned department. We wish to assure you that we are working upon your concern on priority basis. Once, we receive an update over the same we shall inform you accordingly.

With reference to your concern regarding Order no[protected].

We would like to inform you that your order has already been delivered to you.

With reference to your concern regarding Order no[protected].

We would like to inform you that we have forwarded this concern to our concerned department. We wish to assure you that we are working upon your concern on priority basis. Once, we receive an update over the same we shall inform you accordingly.

We are extremely apologetic for what you have experienced.

In case of any further assistance and feedback, you can write us at [protected]@yepme.com

Warm Regards
Yepme Team

Apr 12, 2017

Updated by rvdvishal Today is 12 April 2017,

I am still waiting, no update yet and no refund yet. if customer care is not the concern team then who is concerned department. I have already emailed to [protected]@yepme.com a long back. yet to get any clear update.
Do you have intention for refund?

Apr 25, 2017

Updated by rvdvishal Today is 25 April 2017,
I am still waiting, no update yet and no refund yet. I feel like I am being fooled. I advice india, not to buy anything from YepMe. Poor customer care and no refund.

May 12, 2017

Updated by rvdvishal Today is 12 May 2017,
I am still waiting, no update yet and no refund yet. I feel like I am being fooled.

May 15, 2017

Updated by rvdvishal Today is 15 May 2017,
I am still waiting, no update yet and no refund. Call center numbers are also not working now.