[Resolved]  Yepme.com — facing issues with delivery/replacement/refund - order # 33779348

Address:110037
Website:www.yepme.com

My son was issued a coupon of rs.2500/- from indusind bank against upgradation of my card. I opted to use it on yepme and placed order for a lesser amount. The order was placed but than it subsequently got cancelled. I tried once again but it was again cancelled. I tried third time and placed order for apprx. Inr 2867 for three product. I chose to pay the balance amount (Above 2500) against cod. But when the person came to delivery he asked me to pay the full amount. I had to make 40 to 50 calls to book my packet and xpress bees to correct the amount and finally the packet was delivered to me on 10th july. I wanted to replace one product due to size issue and another one product to be refunded. But once i forwarded a request for replacement i was not allowed to submit a request for refund. As per yepme policy i sent the packet through fedex to be delivered to the address of growthways, new delhi but one mr. Rajeev refused to receive the packet. I instructed fedex to attempt the delivery again but it was refused. No one pick up the phone at yepme customer care i. E. [protected].
Was this information helpful?
No (0)
Yes (0)
Aug 29, 2017
Complaint marked as Resolved 
Yepme.com customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2017
Yepme.com Customer Care's response
Dear Customer,

We sincerely apologize for the inconvenience caused to you.

This is with reference to your concern regarding order number[protected]

We would like to inform you that we have not received your product at our warehouse, once we will receive your product and quality check will be validated then we will dispatch your replacement product and also send the Coupon code worth Rs.150 and you will be able to avail it in 90 days

In case of any further assistance and feedback, you can write us back at [protected]@yepme.com

Assuring you of our best services always!

Warm Regards,
Yepme Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yepme.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    2312
    Pending
    90
    Resolved
    1197
    Yepme.com Phone
    +91 11 6637 2424 (Customer Care)
    +91 124 6637 2424 (Customer Care)
    Yepme.com Address
    Orchid Centre, 2nd Floor, Right Wing, DLF Golf Course Rd, Sector 53, Gurgaon, Haryana, India - 122002
    View all Yepme.com contact information