Yepme.com — haven't received refund

I placed an order on 6th of may and the product was supposed to be delivered by 13th. When it didn't i complained on the app and finally someone from yepme called me on 19th. I told him i haven't received the order yet and since i would no longer be available at the address i told him i want to cancel the order. That day evening some courier company called me and said that my order from yepme has arrived. I told them i have cancelled the order and asked them to send it back. I haven't received the refund but was given an 80 reward points in my account. I tried calling the customer customer care several times. The ivrs says fashion associate will be with you soon, i waited for 10... 15 minutes but no one answered. I have tried several times and it has been the same always. The order i'd is 33734614. On my account the order status is still dispatched.