[Resolved] Yepme.com — Non refund of automatically rejected order on next of payment.

Rahul.Porwal

from Gonda, Uttar Pradesh

Website:

www.yepme.com

Dear sir/madam

i made an order of rupees 498 wide order no. 33066891 and paid by my mobikwik wallet (mobikwik invoice no HMBK[protected]) on 1st jan 2017. the order automatically rejected on 2nd jan 2017 and as per yep me mail came refund should came in my account/wallet in 10-14 days. i also called upon for the same 2 times and mailed but it is more then 21 days and still i did not received my refund amount of rupees 498.

now the order is also not showing in order list in my yepme account, and i am helpless to make a complain from my account till the order not shown in list.

============================================

order no 33066891, The Complete refund of Rs. 498

============================================

the communication sent by yepme to my mail is also attached below.

please look in the matter and help to refund the amount in same mode by which payment made.

please reply here and at [protected]@yahoo.co.in or call upon [protected]/[protected].

____________________________________________________
____________________________________________________
With Profound Regards
Rahul Porwal
Mo.: [protected]

communication sent by yep me to my mail is attached below.

[protected][protected]----
On Mon, 2/1/17, Yepme wrote:

Subject: Yepme Order No. 33066891 Rejected
To: [protected]@yahoo.co.in
Date: Monday, 2 January, 2017, 7:34 AM

Dear RAHUL,

Due to overwhelming response of products ordered as per
order no 33066891, we regret to inform you that we are
unable to process your order due to unavailability of
stock.

The Complete refund of Rs. 498 has been initiated and will
be credited in your account in 10-14 days.

For any further clarification please contact us by clicking
here

Warm Regards,
Customer Support Team.

Yepme.com

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May 10, 2017

Complaint marked as Resolved

Yepme.com customer support has been notified about the posted complaint.

Jan 24, 2017

Updated by Rahul.Porwal dear sir/madam,

after complain submission at this portal i am having calls from various mobile nos.. from one of them i spoken, he demanded card no. expiry and cvv no. and when i not given cvv he is scolded me. the mobile no was [protected].

i think it was a fraud call. please do something also for such fraud calls, because every customer is not aware for such frauds.

regards
rahul

Verified Support

Jan 24, 2017

Yepme.com Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused to you.

This is with reference to your concern regarding refund of order number 32945529.

We regret to inform you that refund is getting much delayed due to unavoidable reasons.

We alternatively suggest you to take refund in form of Coupon, should you agree to this, please revert and confirm.

In case of any further assistance and feedback, you can write us at [protected]@yepme.com

Assuring you of our best services always!

Warm Regards,
Yepme Team

Jan 25, 2017

Updated by Rahul.Porwal dear sir/madam,

i am not agree for coupon.

THE FIRST THING IS ORDER NO IS 33066891 NOT 32945529.

SECONDLY, In that case let me know what ARE THE UNAVOIDABLE REASONS that my refund did not given till 23 days left.

no such circumstances may happen, because at online transaction platforms/wallets the reversal takes effect instantly. i do not want any form of coupons or points. please do not issue such things. if i want to purchase next time from your website, i pay from my card, do not issue me any point.

please refund in my mobikwik wallet [THE COMPLETE AMOUNT OF 498 RUPEES] by which the payment made. if there is any issue, let me know if you want to send in my bank account, as neft came in account same day.

please refund the amount and resolve the issue A.S.A.P. as it is already delayed.

REGARDS
RAHUL PORWAL
[protected]