[Resolved]  Yepme.com — order 33998748 cancelled but refund not done

Address:New Delhi, Delhi, 110049

Hi,

I had made payment of rs 339 through my paytm account vide trx number: [protected] on 10th dec 2017 but now i cannot see my order in my orders section. Kindly check asap and confirm its delivery.

I have been a regular customer at yepme.com but did not expected this from such a reputed brand. Really sad to experience this.

Thanks,

Saran
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Jan 15, 2018
Complaint marked as Resolved 
Yepme.com customer support has been notified about the posted complaint.
Verified Support
Dec 14, 2017
Yepme.com Customer Care's response
Dear Customer,

This is with reference your concern regarding your order[protected].

We would like to inform you that you have canceled this order and it was Cash On Delivery order here is no need to process any refund

In case of any further assistance and feedback you can write to us at [protected]@yepme.com.

Warm Regards
Team Yepme
Dec 16, 2017
Updated by Saranbr
I have received confirmation from paytm that yepme.com has received the payment successfully. PFA screenshot and update when refund will be issued or I will have to go-to consumer court for settlement.

Dec 18, 2017
Updated by Saranbr
Despite several reminders, yepme.com is not bothered to reply which clearly shows their intention. Thus complaint has been registered against yepme.com for non-delivery of product in consumer court. PFA screenshot of consumer court complaint online.

Complaint comments 

Comments

I done two orders. Kindly find the payment details of RS 339 done by paytm attached. Also let me know why orders suddenly got removed from my account.

Saranbr's [Complaint's author] reply, Dec 15, 2017
Any update or else i am going to escalate this to consumer court.

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