[Resolved]  Yepme.com — order not dispatched even after 5 days. nor is the customer care is picking up calls

Order no 33959854
Order not dispatched even after 5 days. Nor does the customer care pick up calls. Few days ago i ordered a shoe and faced the same problem. When tried cancelling the order, the order was removed from the order list but no cash was refunded.
So i don't want to repeat that mistake. Although i don't have any complaints about the quality of yepme products, but their poor customer service really upsets me.
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Dec 30, 2017
Complaint marked as Resolved 
Yepme.com customer support has been notified about the posted complaint.
Nov 17, 2017
Updated by Samudra Nath
Order id[protected]
Dear yepme,

I have been a loyal customer of your site from a very long time. And i never had any complaints about the quality of your products. Though your shipping and delivery may not be the fastest, but it still was nothing major issue solely because of the fact that your product quality is simply amazing.

But lately i am facing some really bad issues with your site. I still order from you site but a few days ago, i ordered a shoe and it was not dispatched for a long time. So i tried cancelling the order. After that, the order was removed from the order list yet no refund was received. I thought it was a minor bug and let it go.
I continued shopping from your site and two orders after that, was received flawlessly.
But once again, now order no 33959854 was placed by me and it again faced the same problem. It is still not dispatched. I am not sure if i should cancel the order, since the last time i didn't receive the refund.
Kindly respond soon as your customer care number is also not responding to any call.
Verified Support
Nov 22, 2017
Yepme.com Customer Care's response
Dear Customer,

Thank you for writing to Yepme.

The product selected by you has received an over whelming response and is currently out of stock. We regret to inform you that we are unable to process your order. We have raised a refund request from our end which will be processed within 14 – 21 days.

In case of further assistance and feedback feel free to write to us at [protected]@yepme.com

We look forward to having you shop with us again.

Warm Regards,
Yepme
Verified Support
Nov 22, 2017
Yepme.com Customer Care's response
Dear Customer,

Thank you for writing to Yepme.

The product selected by you has received an over whelming response and is currently out of stock. We regret to inform you that we are unable to process your order. We have raised a refund request from our end which will be processed within 14 – 21 days.

In case of further assistance and feedback feel free to write to us at [protected]@yepme.com

We look forward to having you shop with us again.

Warm Regards,
Yepme
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