[Resolved]  Yepme.com — Order:33615588/33586066 failed to refund money

Address:	New Delhi, Delhi, 412114
Website:	www.yepme.com

This is something weird experience about customer service on any e-commerce website in india. I keep calling them, first, on 10-05-17 & on 07-06-17, a lady spoke to me arrogantly & said i need to wait for refund at least 21 days after quality check is done. Though, almost 19 days were passed so i thought, its okay to wait for couple of days. & for orders mentioned above, the return was done for cloths but they missed on returning the money. Now, on 05-07-17, shiva the representative spoke to me & told the refund was done & within 2-3 days it will be processed, i was telling him to get someone lead/manager/director/ceo on the call to assure this but he said everyone is busy so cant be done but someone will call me next day. But it did not happened. So, i called on 10/07/17 but after awaiting for 30 mins no one responded, so called again today 11/07/2017, surprisingly, shiva picked up the call & he was reading the same script as he read on 5th july to me, nothing new & most importantly he disconnected the calls from his side on both the days i spoke tom him but failed to get someone on call & also i asked him, why no one called me back? But he said, they tried, but i have checked i did not missed any calls or my cell phone was working all days but not received any callback. For this, i have my call records from vodafone as i have a network complaint going on with them so i got it. Hope here i get some help & some escalation on customer service of theirs.