Yepme.com — refund not received

Address:	Surat, Gujarat, 394230
Website:	WWW.YEPME.COM

I have ordered some product on 31st oct 2017 amount of rs.2346.92 and i have pay them using wallet option and they debited rs.1938.00.
After 7 days i when i didnt received any product from them i called them being online for more than 1 hour i got connected with their customrecare executive and they said your order is rejected because we are out of stock and you will get refund in same account from which u have paid in 14 to 21 days.
But till date i haven't received any refund from them.
I have tried many time their number after being on hold for more than 1 hour they will accept your call and when you say about refund they will put you on hold again and will never back on call again..
I have attached my order file.
Customer care
[protected]
10:00 am - 7:00 pm (7 days a week)
Please help to get refund...