[Resolved] Yepme.com — Refund pending | |||||
I have order 1 parcel(order id[protected] from yepme for which i paid full amount upfront . but they failed to deliver the parcel to my door step because they have broken tieup with the courier partner . they even not notify me any thing about this when i enquire my parcel at that time only i came to know that its laying in there ware house . and when i applied for refund on 4 feb 17 they told me that it will be done with in 14 - 21 days . but still its pending . they have even blocked my registered number so that i am not able to call them . and even when i call then from another number . to talk about the concern they force me to take the refund in form of coupon. and they never transfer the call to there senior manager . every time they sheduled a call back but no one calls back . they are owning my money for the order that they are unable to deliver .today i called them they are still saying it will take 10 -15 days more . Was this information helpful? | |||||
Apr 16, 2017 Complaint marked as Resolved Yepme.com customer support has been notified about the posted complaint. Verified Support Mar 06, 2017 Yepme.com Customer Care's response Dear Customer, We sincerely apologize for the inconvenience caused to you. This is in reference to your concern regarding refund of order number[protected]. We would like to inform you that we have forwarded this concern to our concerned department. We wish to assure you that we are working upon your concern on priority basis. Once, we receive an update over the same we shall inform you accordingly. In case of any further assistance and feedback, you can write us at [protected]@yepme.com Warm Regards, Yepme Verified Support Mar 15, 2017 Yepme.com Customer Care's response Dear Customer, We sincerely apologize for the inconvenience caused to you. This is with reference to your concern regarding refund of order number 33221602. We would like to inform you that your refund has been processed from our end. It may take 5 to 7 working days to reflect into your account. In case of any further assistance or feedback, please feel free to write us at [protected]@yepme.com Assuring you of our best services always! Warm Regards, Yepme Team | |||||
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+91 11 6637 2424 (Customer Care)
+91 124 6637 2424 (Customer Care)
Orchid Centre, 2nd Floor, Right Wing, DLF Golf Course Rd, Sector 53, Gurgaon, Haryana, India - 122002
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