Yes Bank — car loan foreclosure charges are applying to me which was not deal while signing loan agreement

Address:Pune, Maharashtra

I bought car loan in august 2016 from yes bank from bhandarkar road branch pune. At the time of loan agreement. I had strictly asked for foreclosure charges to sales person mr. Abhijit deshmukh who is not working with yes bank now, as per the deal i have asked them for foreclosure waiver i. E. If they were not going to charge me any extra charges after 12 months emi then only i will took loan from yes bank, and he was agree with it, while signing the agreement i asked them for why they have not mentioned anything like 0% or nil on for foreclosure after 12 months so he told me that if nothing is there means they will not going to charge anything.
So now after 1 year (15 months) when i went to home branch for foreclosure on last monday[protected], mr. Abhijit told me you need to meet mr. Ajay sonavne he will handle your case for foreclosure. So i meet him on monday waited for him almost hour when i asked him for foreclosure he told you will be charged as 5% of the current outstanding so it was really shocking for me that i have strictly asked for the same that i will not be charged for foreclosure after 1 year. So i discussed with him all the stuff but he is not getting agree with it. So he was trying to covey me for charges but i didnt accepted it as it was not the deal so i contacted mr. Abhijit he had discussion with ajay and then ajay told me he will ask his senior mr. Jiten asre so give me just 1 day.. And it started since last 4 days daily i am travelling 40 kms to the visit bank and i’m getting same answer he was asking me for the more time and telling me same reason i need to mail and all and yesterday he discussed with me on call and just giving the dissatisfying replies and today he switched off his mobile he was on leave no one is there to attend me since last 4 days i totally irritated with their treatment for customer.
So as per mr. Abhijit deshmukh what he said that there was some scheme for salaried customer but now no one is accepting it.
I have already raised complain in consumer forum, complain number-501061
And submitted one written complain in bank for the loan department head mr. Jiten asre.
I am not able to pay extra amount (5%) charges as it was not the deal at all.
I have attached document for the same where there nothing is mentioned in loan agreement page of fees & charges still this peoples charging me extra 5%
Requesting you to please take proper action on this issue as i’m getting mentally harassed by this people.
I cannot pay such extra amount as it was not the deal and even it was not there in agreement as well. Even the sales person mr. Abhijit is asking this peoples that the customer should not be charged as we gave the scheme benefits to the customer.
Please need help from you.

Feedback for yes bank branch loan department pune.
No one is attending customer properly
No one is available in office to answer customers queries/issues.
No one taking customer problems seriously they were just taking everything casually..
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My loan sanction not approval in my salary account.my address north24parganas.my name Biswanath Naha company name Delhivery pvt.ltd.
Pls loan sanction urjent.my loan amount 1lakh.per month salary 11500rs.cut the pf-esi.

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