Yes Bank — fraudulent amounts debited from mine accounts by yes bank 2500 inr | |||
Respected sir, I have my salary account in yes bank from last 1.5 years. I was extremely happy with yes bank. But my experience is worst then ever from last few days. On 28th march at near by 8 pm in the evening i went to yes bank atm, which is in pul pehladpur surajkund (110044). So i inserted my card into machine, i entered my atm pin, but machine got hanged. I tried twice, this time i directly got the option of entering amount, i entered 500, then i found a prompt stating that your transaction is successful, without entering the pin and i don't received my money. I was on the way of my home suddenly i got a text that rs 2500 has been deducted from my account. Which made me shocked and devastated. The reason was it was the only amount through which i have to survive till 1 month. So sir i called to your customer care at the same time, they guys were not even aware that it was technical issue or what. First two days they fooled me that madam its a technical issue and you will get your refund. But i did not. Third day i again called and they told me that mam your amount has been debited, i told them the whole story thrice then they generated the request of cctv footage. So sir what i felt is firstly they were not aware what it was, it was a fraud transaction or a technical issue in your atm. Second thing they were not at all concerned about my issue. And the worst thing was when i was calling in your customer care, the same girl received my call, she replied me, madam abhi to baat hui thi apse, bataya to tha ki itna time lagega, so this was the pathetic response. It has been 11 days i have no idea where my hard earned money is. Will i get my money back or not. I[censored] can not help me in this then please tell me, then i will take legal action. I expect you will help because your services has made me sad and helpless. Awaiting for quickest response and kindly take on very priority otherwise i have decided what i have to do next level Best regards, Aarchi Mob:-[protected] Ac no:- [protected] Was this information helpful? | |||
Yes Bank customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Puneet/ Yes bank Support Team,
I was getting contacts details of yours from yes bank nodal but still you behaving like that you don't know the matter whenever i am trying to reach you that moment also you are not responding of mine call and giving me only excuse of will check CCTV footage
Can you tell me checking for CCTV footage you want 2 months time your team has been already waste mine months of time to check CCTV footage and now you are doing the same
Many time i asked from your team will you return mine money or not they are not given any clear picture from you also i am asking same thing but you are also not given any positive reply
Meanwhile i have request from you last one week for contact details of Rana Kapoor and Somak Ghosh but you are not given this also
As i discus with you Rana kapoor and Somak Ghosh mail id getting bounced below mention id of boths.
rana.[protected]@yesbankltd.com
somak.[protected]@yesbankltd.com
Awaiting for your quickest reply
Note:- Today's if i am not getting mine money back in mine accounts than tomorrow i am going to filed a complaint against you and your team for doing fraudulent transactions putting everything on social media with all your contacts details like email id and phone no and i am again saying with months time you and your team will be behind the bars.
Regards,
Aarchi
I was getting contacts details of yours from yes bank nodal but still you behaving like that you don't know the matter whenever i am trying to reach you that moment also you are not responding of mine call and giving me only excuse of will check CCTV footage
Can you tell me checking for CCTV footage you want 2 months time your team has been already waste mine months of time to check CCTV footage and now you are doing the same
Many time i asked from your team will you return mine money or not they are not given any clear picture from you also i am asking same thing but you are also not given any positive reply
Meanwhile i have request from you last one week for contact details of Rana Kapoor and Somak Ghosh but you are not given this also
As i discus with you Rana kapoor and Somak Ghosh mail id getting bounced below mention id of boths.
rana.[protected]@yesbankltd.com
somak.[protected]@yesbankltd.com
Awaiting for your quickest reply
Note:- Today's if i am not getting mine money back in mine accounts than tomorrow i am going to filed a complaint against you and your team for doing fraudulent transactions putting everything on social media with all your contacts details like email id and phone no and i am again saying with months time you and your team will be behind the bars.
Regards,
Aarchi
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+91 99 5839 0909 [Delhi/NCR]
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Nehru Centre, 9th Floor, Discovery of India, Dr. A.B. Road, Worli, Mumbai, Maharashtra, India - 400018
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Mohammed shabab
[protected]