Yes Bank — wrong settlement of foreign inward

Address:

Moradabad, Uttar Pradesh, 244001

We are having a current account with yes bank in MORADABAD Account
number. [protected] VIJAY VALLABH METALS.

We have got a foreign inward of 3000 usd and 8245 usd (copy of TT attached for your reference.) from one of our customer of Qatar against export of goods.

We have deposited all the relevant documents in the branch here in MORADABAD.

But what the officials here done is that they have settled the payment o[censored]SD 3000. as against samples, without informing us, and we have not even provided any documents which confirm that the payment recd is for samples, in fact the payment was received for export of goods.
And the problem I am facing now is that the bank officials are not
accepting their mistake and are not settling the balance payment
received (8245 USD) Current bank officials are now saying that this has been done by one of the previous official Mr. Ravindra Manral. and now I have to talk to him regarding this matter.

All what I just want is to settle our payment received or provide us the documents against which the bank has settled the payment o[censored]SD 3000.

I am enclosing all the relevant documents of that shipment of ours.

Please see to it and do the needful asap as I am not getting any satisfactory
response from the current bank officials.