Ylg India — ylg pre-paid beauty secrets card

Address:

YLG Salon CMH Road Indiranagar, Bangalore, Karnataka, 560038

Hello,

I have a beauty secrets card from ylg (Cmh road, indiranagar), which was sold to me by the center manger mr. Dalwin. I was told the card is like a pre-paid card, which i would load money onto and then can be used to pay for my services at ylg. I loaded the card and was informed that there is a validity associated with it. This is the only time the validity was mentioned.

I was given the card and used it only on 2 visits to the salon. I still had a balance of about ~rs.3500/-

On 23rd march, i visited the salon for a simple threading service (Rs. 70/-) and went on to pay for it with my beauty secrets card. I was shocked and in disbelief when the manager (The same mr. Dalwin) told me that the card has expired and my remaining balance is now not possible to use. This is beyond ridiculous as it is my money loaded onto a pre-paid card which they are now claiming is expired!!

When i pressed on the issue of why i was not given a single reminder/text/ call about this, mr. Dalwin argued with me that they used to do this before but they no longer practice reminding the client.

I then showed him the physical card and asked why the space at the back which says valid through was left blank. He said he should have filled it in but he didn't at that time. This was again very unfair that the client (Me) should remember the validity when it was not even mentioned anywhere. The card was purchased months ago and how is the client supposed to keep track of expiry when the only place it is mentioned is on the bill.

I said it had only been 1 day since the expiry and that this is unfair as it is hard earned money (Pre paid). He made a call to someone (I assume the owner of this branch) and in malayalam he mumbled the issue. Soon after, he tells me that no, it is not possible to do anything and that my amount stands forfeited.

I have basically lost my unused money, this is not a reward or points that i am claiming, this is my money pre-loaded and now they are denying it as the period has lapsed. This is truly unheard of! Especially since not a single reminder was sent and also that the validity was not mentioned on the card (A clear lapse on the part of your branch manager).

Kindly look into this issue and issue an appropriate refund or restore the amount on my card. This is clearly a scam approach to make money by saying amount on a pre loaded card cannot be used.

Looking for a quick resolution to this traumatic experience. It is not just about the money but also about the principle of clearly cheating the customer.

Thanks