You Broadband India — No internet connectivity even after paying the monthly rental

Address:	Pune, Maharashtra, 411007
Website:	youbroadband.in

I have been facing internet connectivity issue in my society building, vanita villa aundh pune. Service provider is you broadband. I have been raising complaints frequently about this issue to them but they are taking it too casually. They assign a fake service engineer to my ticket who never picks up the call, never. When i call customer care for this issue, they always say we will raise it to our higher level. I don't know how much higher levels they have because every time i call they say they have assigned the ticket to higher level.

They have soo much courage of fraud that they don't forget to send me monthly reminders of payment and they never send me any updates on the issue.

Last ticket i have raised was on 17th april but that ticket is still pending, april month is going to end in 1-2 days, this is their behavior towards their customer.

When i ask them to refund the money they deny it saying it is against our company policies and they are not even returning our refundable security deposit. This is pure case of fraud. Don't know how to deal with these fraud people! Help me out on this issue