You Broadband India — very poor service and worst customer care support

Address:

Flat no-7, Yashwant apartment, behind nandan spectra Apartment, Balewadi Pune, 411045

I never expected this from a service provider. They even don't bother about the customer's problem. During the thunder and lightening my router damaged. I have raised 3 complaints regarding this but no response from their end. Neither has the thought to call back. They only call when they need to activate the plan for 6 months or one year. This is the scenario of pune, what will be the other town issues!!!
They upgraded my plan to 33 mbps, till now it never crossed 10 mbps speed limit raised complaints about this too. Total of 4 complaints in-app and at least 10 complaints via customer care. Not a single got solved.
If anyone thinking to take the service please don't take it. I am facing the no internet service issue for 4 days and took the 6-month plan.
My contact number is [protected].